Leticia Serrano
Bronx,NY
Summary
Professional with strong organization and communication skills. To obtain a position working as a customer Service Representatives, allowing me the opportunity to utilize my knowledge and experience. I am excellent in working with others to achieve a certain objective on time and with excellence.
Overview
21
21
years of professional experience
Work History
Secretary
Clarke's place group Family child
05.2013 - 06.2023
- Responsible for payment, kids menu, and paperwork.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Managed filing system, entered data and completed other clerical tasks.
Line Operator
Perrigo Pharmaceuticals
02.2013 - 01.2015
- Receiving and documented component from inventory control
- Writing down whatever problem the company faces during any given day
- Responsible to ensure line personnel follow the procedure so the customer gets quality product
- Providing the manager at the end of each shift a written document of what took place during the shift.
Shift Manager
McDonalds, INC.
07.2002 - 01.2013
- Responsible for the overall daily maintenance and franchise operation of the establishment
- Create inventory reports of all available product in stock use
- Schedule work hours for the crew workers under my direction and arrange alternative shift operation to cover workers that are absent or sick
- Resolve conflicts between crew workers and clients and assist in boosting work morale on a daily basis
- Responsible for the overall direction and management of ten to fifteen crew workers.
Education
GED -
SUNY BRONX EDUCATIONAL CENTER
The Bronx, NYSome college 2 year -
Hostos Community college
03.2012
Skills
- Organization
- Leadership
- Flexibility
- Problem-solving skills
- Customer Service
- Sales Support
- Staff Training
- Team building
Timeline
Secretary
Clarke's place group Family child
05.2013 - 06.2023
Line Operator
Perrigo Pharmaceuticals
02.2013 - 01.2015
Shift Manager
McDonalds, INC.
07.2002 - 01.2013
GED -
SUNY BRONX EDUCATIONAL CENTER
Some college 2 year -
Hostos Community college