Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leticia Serrano

Bronx,NY

Summary

Professional with strong organization and communication skills. To obtain a position working as a customer Service Representatives, allowing me the opportunity to utilize my knowledge and experience. I am excellent in working with others to achieve a certain objective on time and with excellence.

Overview

21
21
years of professional experience

Work History

Secretary

Clarke's place group Family child
05.2013 - 06.2023
  • Responsible for payment, kids menu, and paperwork.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Managed filing system, entered data and completed other clerical tasks.

Line Operator

Perrigo Pharmaceuticals
02.2013 - 01.2015
  • Receiving and documented component from inventory control
  • Writing down whatever problem the company faces during any given day
  • Responsible to ensure line personnel follow the procedure so the customer gets quality product
  • Providing the manager at the end of each shift a written document of what took place during the shift.

Shift Manager

McDonalds, INC.
07.2002 - 01.2013
  • Responsible for the overall daily maintenance and franchise operation of the establishment
  • Create inventory reports of all available product in stock use
  • Schedule work hours for the crew workers under my direction and arrange alternative shift operation to cover workers that are absent or sick
  • Resolve conflicts between crew workers and clients and assist in boosting work morale on a daily basis
  • Responsible for the overall direction and management of ten to fifteen crew workers.

Education

GED -

SUNY BRONX EDUCATIONAL CENTER
The Bronx, NY

Some college 2 year -

Hostos Community college
03.2012

Skills

  • Organization
  • Leadership
  • Flexibility
  • Problem-solving skills
  • Customer Service
  • Sales Support
  • Staff Training
  • Team building

Timeline

Secretary

Clarke's place group Family child
05.2013 - 06.2023

Line Operator

Perrigo Pharmaceuticals
02.2013 - 01.2015

Shift Manager

McDonalds, INC.
07.2002 - 01.2013

GED -

SUNY BRONX EDUCATIONAL CENTER

Some college 2 year -

Hostos Community college
Leticia Serrano