Megan Peltzer
Shirleysburg,PA
Summary
Dynamic administrative professional with extensive experience at State Farm and Walker Township specifically, excelling in calendar management and customer service. Proven ability to enhance operational efficiency through process improvements and effective communication. Skilled in data entry and problem resolution, consistently delivering exceptional support and fostering positive client relationships.
Overview
20
20
years of professional experience
Work History
Secretary
Walker Township
01.2025 - Current
- Managed scheduling and calendar appointments for departmental staff.
- Coordinated communication between departments to streamline information flow.
- Organized and maintained filing systems for efficient document retrieval.
- Assisted in preparing reports and presentations for team meetings.
- Facilitated visitor check-in processes to enhance office security and hospitality.
- Processed incoming correspondence to ensure timely responses and follow-ups.
- Supported event planning initiatives, coordinating logistics and materials procurement.
- Contributed to administrative process improvements, enhancing operational efficiency.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Conducted research for special projects, contributing valuable insights that informed strategic decisions.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Transcribed and organized information to assist in preparing speeches and presentations.
Receptionist/Licensed Insurance Agent
State Farm
Orbisonia, PA
04.2023 - 11.2024
- Greeted and assisted clients, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained calendars for staff members.
- Processed incoming mail and packages, distributing to relevant personnel.
- Assisted in maintaining office supplies inventory, ordering when necessary.
- Provided administrative support by preparing documents and reports as needed.
- Handled client inquiries with professionalism, resolving issues efficiently.
- Collaborated with team members to improve front desk operations and workflows.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Monitored customer feedback and identified areas of improvement.
- Generated leads through cold-calling, networking and other outreach methods.
- Analyzed risk factors to recommend appropriate coverage levels.
- Collected premiums on or before effective date of coverage.
- Met with customers to provide information about available products and policies.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Hairstylist
Bella Voi Hair Studio
Lancaster, PA
11.2017 - 12.2022
- Provided personalized hair services, including cutting, coloring, and styling for diverse clientele.
- Maintained cleanliness and organization of workspace to ensure a welcoming environment.
- Assisted in inventory management by tracking product usage and restocking supplies as needed.
- Developed strong customer relationships through effective communication and attentive service.
- Trained junior stylists on best practices in hair care and salon operations, fostering skill development.
- Resolved customer complaints promptly, ensuring loyalty and repeat business through exceptional service recovery.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Counted and documented opening and closing cash amounts daily.
- Increased revenue through effective customer service and inventory management.
- Demonstrated thorough knowledge of all salon products and services.
- Developed loyal following of clients by providing high-quality services.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
Hairstylist
Envy Studio
Lancaster, PA
01.2013 - 11.2017
- Provided personalized hair services, including cutting, coloring, and styling for diverse clientele.
- Maintained cleanliness and organization of workspace to ensure a welcoming environment.
- Assisted in inventory management by tracking product usage and restocking supplies as needed.
- Developed strong customer relationships through effective communication and attentive service.
- Collaborated with team members to execute promotional events and enhance salon visibility.
- Trained junior stylists on best practices in hair care and salon operations, fostering skill development.
- Resolved customer complaints promptly, ensuring loyalty and repeat business through exceptional service recovery.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Organized and participated in local beauty events, enhancing salon's community presence.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Maintained clean and organized work station, complying with health and safety standards.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Hairstylist /Receptionist
Tangles Salon
Lancaster, PA
12.2005 - 12.2012
- Delivered exceptional hairstyling services to diverse clientele, ensuring satisfaction with every appointment.
- Utilized advanced coloring techniques to achieve desired results while maintaining hair health.
- Collaborated with team members to create innovative styling trends and enhance client experiences.
- Mentored junior stylists on best practices for customer service and technical skills.
- Implemented efficient scheduling processes, optimizing client flow and reducing wait times.
- Participated in ongoing training workshops to refine skills and stay updated on industry trends.
- Assisted in inventory management, ensuring adequate supply of products for services and retail sales.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Education
Property And Casualty Insurance Licensing
Kaplan
Harrisburg, PA11.2023
High School Diploma - Cosmetology
Solanco High School
Quarryville, PA06.2006
Skills
Calendar management
Document organization
Customer service
Communication coordination
Data entry accuracy
Confidential information handling
Multi-line phone operation
Report preparation
Filing system maintenance
Time management optimization
Administrative process improvement
Clerical support tasks
Professional correspondence creation
Client appointment scheduling
Inventory management
Team collaboration skills
Visitor check-in facilitation
Problem resolution strategies
Research assistance
Verbal and written communication
Office administration
Organization
Keyboarding skills
File management
Document preparation
Complex Problem-solving
Quickbooks
File systems management
Spreadsheet management
Mail distribution
Presentation creation
Record preparation
Inter-office communications
Meeting support
Proofreading expertise
Minute taking
Meeting coordination
Software expertise
Phone etiquette
Letter writing
Filing experience
Budget monitoring
Information archiving
Legal documentation preparation
Office correspondence
Microsoft office
Timeline
Secretary
Walker Township
01.2025 - Current
Receptionist/Licensed Insurance Agent
State Farm
04.2023 - 11.2024
Hairstylist
Bella Voi Hair Studio
11.2017 - 12.2022
Hairstylist
Envy Studio
01.2013 - 11.2017
Hairstylist /Receptionist
Tangles Salon
12.2005 - 12.2012
Property And Casualty Insurance Licensing
Kaplan
High School Diploma - Cosmetology
Solanco High School