LETICIA SIERRA
Waco,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Optical Technician
Salganik Vision
02.2020 - Current
- Filed claims with vision insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and features to improve patient experience with eyeglasses.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Enhanced patient satisfaction by providing efficient and accurate optical services.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
Optical Technician
Paul Puntney OD
11.2016 - 01.2020
- Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Enhanced customer satisfaction through timely and accurate order processing for contact lenses.
- Provided personalized consultations to educate patients on proper contact lens care and maintenance practices.
Sales Associate
Eyemart Optical
08.2013 - 05.2015
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Customer Care Specialist
H-E-B Grocery
05.2007 - 06.2011
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Took ownership of customers issues to follow problems through to resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - Education
McLennan Community College
Waco, TX06.2026
Diploma - Basics
University High School
Waco,TX 06.2009
Skills
- Customer Service
- Multitasking
- Appointment Scheduling
- Excellent work ethic
- Flexible & Adaptable
- Responsible
- Product Upselling
- Staff Training
- Team motivation
- Insurance Verification
Languages
Spanish
Professional Working
Timeline
Optical Technician
Salganik Vision
02.2020 - Current
Optical Technician
Paul Puntney OD
11.2016 - 01.2020
Sales Associate
Eyemart Optical
08.2013 - 05.2015
Customer Care Specialist
H-E-B Grocery
05.2007 - 06.2011
Bachelor of Arts - Education
McLennan Community College
Diploma - Basics
University High School