Summary
Overview
Work History
Education
Skills
Accomplishments
Down Syndrome events, Saint John Newman Finance Committee, and Former Booster Club President for HS
Languages
Timeline
Generic

Leticia Solis

Laredo,TX

Summary

Dynamic professional with a proven track record at La Posada Hotel, adept in customer service and office administration. Excelled in implementing a new reservation system, significantly enhancing organizational efficiency. Known for exceptional verbal and written communication skills, fostering strong relationships with clients and ensuring confidentiality. Achieved notable improvements in customer satisfaction and operational workflows. Professional Secretary with over 40 years of experience managing daily administrative support tasks and operations in office enviroment industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Overview

46
46
years of professional experience

Work History

Secretary-Bookkeeper

United Independent School District
08.1986 - 06.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to parents, teachers and central office personnel.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Assisted in event planning and execution for school functions such as conferences, workshops, and fundraisers.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • And additional tasks directed from Administrators.

Reservation Manager

La Posada Hotel
01.1978 - 07.1986
  • Implemented a new reservation software system, resulting in better organization and tracking of bookings.
  • Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
  • Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
  • Established effective communication channels between departments for seamless coordination of guest services.
  • Developed strong relationships with travel agencies and corporate clients, ensuring repeat business.
  • Meticulously managed group bookings for events and conferences, providing exceptional service tailored to each group''s needs.

Education

Associate of Arts - Accounting And Finance

Laredo Community College
Laredo, TX
09-1979

High School Diploma -

J.W. Nixon High School
Laredo, TX
05-1977

Skills

  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Keyboarding skills
  • File Management
  • Confidentiality understanding
  • Mail distribution
  • Supply Ordering
  • Accounts receivable and payable
  • Payment posting
  • Inter-office communications
  • Appointment Scheduling

Accomplishments

  • Successfully completed excellent audit scores on Fundraisers for United Independent School District
  • Supervised team of 4 staff members.
  • Achieved several fundraises with schools and Booster Clubs in Baseball, Basketball with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Down Syndrome events, Saint John Newman Finance Committee, and Former Booster Club President for HS

Down Syndrome Volunteer I'm involved with baseball tournaments with High School girls softball teams to play our children. I support bowling tournament to raise funds to travel on to Louisiana and play a softball tournament with other children like our own. I volunteer to by attending all the events within our city to participate in dancing to our community. At Saint John Newman I assist by selling raffle tickets to make end meet on the needs for our church. Furthermore, Booster Club officers required a lot of fundraising for any type of sport to make end meet for the needs of those students participating in sports. The school district provides what is required; as majority of funds go towards academic resources. 

Languages

English and Spanish
Professional Working

Timeline

Secretary-Bookkeeper

United Independent School District
08.1986 - 06.2024

Reservation Manager

La Posada Hotel
01.1978 - 07.1986

Associate of Arts - Accounting And Finance

Laredo Community College

High School Diploma -

J.W. Nixon High School
Leticia Solis