Leticia Torres
Los Angeles,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Specialist
The Home Depot
06.2012 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Senior Teller
Bank of America
08.2006 - 08.2009
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Managed overdraft reports and performed audits.
Education
No Degree - General Education
Los Angeles Trade Technical College
Los Angeles, CACertificate - Medical Assistant
American Career College
CA06-2009
GED -
John Marshall High
Los Angeles, CA06-2006
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
Certification
Honor roll, deans roll
Timeline
Sales Specialist
The Home Depot
06.2012 - Current
Senior Teller
Bank of America
08.2006 - 08.2009
No Degree - General Education
Los Angeles Trade Technical College
Certificate - Medical Assistant
American Career College
GED -
John Marshall High
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