LETICIA UGUES
Community Action Partnership Of Kern
Matthews
12
years of professional experience
1
Certification
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Work History
Nutrition Assistant/Breastfeeding Peer Counselor
6 Years 5 Months- Provided nutrition education and breastfeeding counseling to patients and families in WIC program.
- Performed clerical duties, such as, issuing food benefits, answering phones, and setting appointments.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Developed and implemented protocols related to nutrition care.
- Collaborated with dietitians to ensure optimal nutrition for patients with specific dietary needs.
- Conducted one-on-one nutritional counseling sessions with residents.
- Connected clients with additional resources such as lactation professionals, nutritionists, or mental health services when needed.
- Increased breastfeeding success rates by providing personalized support and guidance to new mothers.
- Demonstrated empathetic listening skills when addressing clients'' concerns or frustrations related to their breastfeeding journey.
Assistant Manager
1 Year 6 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
No Degree
High School Diploma
Skills
Patient confidentiality
Customer service
Active listening
Data entry
Inventory management
Team Training
Computer proficiency
Complaint handling
Professional telephone demeanor
Microsoft outlook
Microsoft Excel
Certification
Certificate of Achievement as California WIC Assistant
Certificate of Completion of the Integrated Lactation Counselor Program
Certificate of Completion of WIC Breastfeeding Peer Counselor Training
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Nutrition Assistant/Breastfeeding Peer Counselor
Community Action Partnership Of Kern
04.2017 - 09.2023Read More
Assistant Manager
G By Guess
12.2011 - 06.2013Read More
Bakersfield College
No Degree
Read More
Arvin High School
High School Diploma
Read More