Leticia Vera
Sacramento,CA
Summary
Highly analytical and effective communicator with exceptional teamwork skills and a proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills. Positive attitude and unwavering commitment to continuous learning and growth, ready to make a significant impact in any organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
1 Click Logistics
Sacramento, CA, US
11.2023 - 09.2024
- Answer emails to resolve any inquiries that customers may have
- Assist customers and operations with transportation scheduling
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
Lead Medical Assistant
Prime surgery and bariatric
Sacramento, CA, US
03.2021 - 11.2023
- Obtained patient vitals
- Scheduled patient appointments
- Responsible for front office duties
- Used EHR system
- Covid testing
- Input authorizations for procedures
- Supervised a team of medical assistants, providing guidance and support in daily tasks and ensuring efficiency
- Maintained inventory of medical supplies and equipment, monitoring stock levels to ensure availability for patient care needs
- Assisted in the coordination of patient referrals to specialists or diagnostic facilities as per physician's orders
- Conducted pre-visit screenings for patients, obtaining relevant medical history information prior to their appointments
- Supported front desk operations by greeting patients, verifying insurance information, collecting copayments accurately
Education
High school or equivalent -
Sava: Sacramento Academic And Vocational Academy
Sacramento, CAMedical assistant -
UEI College
Sacramento, CA03.2021
Skills
- Communications
- Epic
- Medical scheduling
- EMR Systems
- Office Administration
- Office Management
- Insurance verification
- Data entry
- Customer service
- Critical thinking
- Computer proficiency
- Complaint handling
- Payment processing
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Documentation
- Administrative support
- Staff training
- Clerical support
- Filing
- Recordkeeping strengths
- Shipping and logistics
- Delivery scheduling
- Warehousing functions
Certification
- Medical Assistant
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
1 Click Logistics
11.2023 - 09.2024
Lead Medical Assistant
Prime surgery and bariatric
03.2021 - 11.2023
High school or equivalent -
Sava: Sacramento Academic And Vocational Academy
Medical assistant -
UEI College