Leticia Villa
Madera,CA
Summary
Dedicated cashier with expertise in customer service, cash handling, and team leadership. Committed to ensuring customer satisfaction and maintaining operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
Taco Bell Restaurant
Madera, California
06.2017 - Current
- Processed customer orders accurately and efficiently at a fast-paced restaurant.
- Handled cash transactions and provided change to customers promptly.
- Maintained cleanliness and organization of the service area and dining space.
- Assisted customers with menu selections and answered product-related questions.
- Operated point-of-sale system for order entry and payment processing.
- Resolved customer complaints effectively, ensuring satisfaction and return visits.
- Restocked supplies as needed to maintain operational flow throughout shifts.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Cashier Team Lead
MCDONALD’S
Madera, California
02.2015 - 01.2017
- Trained new cashiers on point-of-sale system and customer service protocols.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Counted and balanced cashier drawers.
Child Care ATTENDANT
Mia’s Childcare
Madera, CA
01.2014 - 06.2016
- Supervised children during playtime and structured activities.
- Facilitated group games to promote teamwork and social skills.
- Assisted with meal preparation and ensured dietary needs were met.
- Maintained a clean and safe environment for all children.
Education
GED -
Duane E Furman High
Madera, CA08-2005
Skills
- Cash handling
- Customer service
- Team leadership
- Cleanliness maintenance
- Cash register operation
- Customer focus
- Payment processing
- Lot maintenance
- Refund handling
- Merchandise restocking
- Positive and professional
- Customer satisfaction
- Up-selling techniques
- Guest services
- Cash handling expertise
- Coin and currency counting
- Credit and cash transactions
- Multitasking
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Cashier
Taco Bell Restaurant
06.2017 - Current
Cashier Team Lead
MCDONALD’S
02.2015 - 01.2017
Child Care ATTENDANT
Mia’s Childcare
01.2014 - 06.2016
GED -
Duane E Furman High