Leticia Zapata
Phoenix,AZ
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish and maintain clientele satisfaction. Ability to multitask efficiently, prioritize work,and committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Poolman
Phoenix, AZ
02.2020 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Accounting Specialist
Poolman
Phoenix, AZ
03.2018 - 02.2020
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Post payments , scan checks and update customers account
- Contacted customers to immediately find resolutions for escalated issues.
- Created Invoices for Repairs and billed customers
- Contacted customers with Past due balances and processed credits if needed.
Administration
Auto Now Financial Services
Phoenix, AZ
02.2016 - 03.2019
- Processed auto plates for registration with the state of Arizona
- Post payments, processed via Walmart, in person, via online, via phone and via email.
- Process and maintain auto contracts for clients.
- Assist customers via phone, email and in person
- Maintain customer profiles using Autostar and Fusion
- Setup clients with autopay, process auto insurance and cancellations.
Teacher's Assistant
Cartwright School District
Phoenix, AZ
08.2008 - 06.2014
- Developed and implemented engaging, effective lessons for special and regular education students
- Worked collaboratively with other teachers and professionals to create effective lessons that met the learning needs and abilities of all students
- Communicated with parents on a regular basis
- Collected data including pre/post assessments and a variety of formative assessments to chart student growth
- Incorporated motivational incentives to instill confidence and encourage student achievement
Education
General Education -
Trevor Browne High School
Phoenix, AZ05.2000
Skills
- Excellent interpersonal, verbal and written communication
- Excellent attention to detail,research, organization and time management
- Maintain confidentiality
- Ability to work independently, with little supervision and as part of team
- Excellent with customer support services
- Good knowledge in MS Office, Word, Excell, Outlook and Email
- Good mathematical background with cash handling experience and strong skills in sorting,counting and verifying numbers
References
- Waylon Bennett- 602-859-9209
Former President of Poolman
- Rebecca Morrow- 623-693-4497
Manager at Poolman
- Andrea Martinez- 602-481-0268
Personal
- Elena Frausto- 623-755-0080
Personal
Timeline
Customer Service Representative
Poolman
02.2020 - 03.2022
Accounting Specialist
Poolman
03.2018 - 02.2020
Administration
Auto Now Financial Services
02.2016 - 03.2019
Teacher's Assistant
Cartwright School District
08.2008 - 06.2014
General Education -
Trevor Browne High School