Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Letisha Dean

Chicago,IL

Summary

Resourceful Security Manager known for high productivity and efficient task completion. Skilled in risk assessment, surveillance technology, and emergency response coordination. Excel at critical thinking, problem-solving, and communication, ensuring to leverage these soft skills to enhance security measures and team performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Safety and Security Officer

Marriott
Chicago, IL
03.2023 - Current
  • Coordinated with local law enforcement agencies regarding security matters.
  • Participated in training sessions related to safety protocols and regulations.
  • Conducted security patrols of the premises to identify and address potential safety risks.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Responded to medical emergencies such as cardiac arrest or choking.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Assisted in the investigation of accidents and other safety-related issues.
  • Investigated reports of theft, vandalism, or other criminal activities on the property.
  • Monitored entrances and exits to ensure that no unauthorized personnel enter or leave the premises.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Addressed problems quickly and reported clear information while working under minimal supervision.

Site Supervisor

Titan Security
Chicago, IL
12.2019 - 11.2024
  • Established and maintained close working relationships with staff, clients and vendors.
  • Assisted in resolving conflicts between subcontractors, vendors or clients as required by management.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
  • Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
  • Participated in job-site meetings with contractors, owners, architects, engineers, as necessary.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Maintained access control procedures set by property managers.
  • Ensured that workers followed safe work practices when operating machinery or performing hazardous tasks.
  • Provided guidance and support to contractors on technical matters related to their scope of work.
  • Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
  • Controlled access at the site during working hours; monitored visitors' movements while they were on the premises.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.

Charge Officer

SecurAmerica
Chicago, IL
10.2012 - 12.2019
  • Coordinated with law enforcement and emergency responders during security incidents.
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Managed scheduling and deployment of security personnel across various shifts.
  • Provided security team leadership and contributed to on-call duties.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
  • Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
  • Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
  • Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
  • Conducted investigations into security breaches and prepared detailed reports.
  • Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
  • Investigated security breaches and took appropriate measures to minimize damage.
  • Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
  • Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Led training sessions for security staff on best practices and emergency response protocols.
  • Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
  • Supervised property entrances and exits and monitored employee safety.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Inspected posts and met with subordinates to outline tasks and responsibilities.
  • Interacted regularly with other departments within the organization to promote collaboration between teams.
  • Managed staff schedules for shifts and events to minimize overtime costs.

Education

Some College (No Degree) - Business Administration And Management

Harold Washington College
Chicago, IL

Skills

  • Crisis management
  • Law enforcement liaison
  • Security operations
  • Relationship building and management

Accomplishments

Employee recognition for response during an emergency situation within 6 months of employment with Marriott.

Employee recognition every year employed with SecurAmerica for outstanding work done.

Certification

  • PERC licensed
  • CPR certified

Timeline

Safety and Security Officer

Marriott
03.2023 - Current

Site Supervisor

Titan Security
12.2019 - 11.2024

Charge Officer

SecurAmerica
10.2012 - 12.2019

Some College (No Degree) - Business Administration And Management

Harold Washington College

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Letisha Dean