Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Experience
Generic

Letisha Thakoordeen

Jamaica,NY

Summary

Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Program Manager- Service Line

Northwell Health Orthopedic Institute
09.2022 - Current
  • Oversees the development, implementation, and monitoring of access initiatives, web presence (Find-a-Doc, Zoe Doc, Google profiles, etc.), patient experience (Press Ganey), and physician onboarding for the service line.
  • Maintains online data base of all service line information within Salesforce to allow for monitoring of overall performance.
  • Works cohesively with interdisciplinary teams to facilitate performance reviews and performance improvement initiatives.
  • Develops and implements strategic initiatives to optimize patient care pathways and increase patient volume.
  • Enhances project visibility with regular status updates, leading to increased stakeholder engagement.

Tissue Recovery Specialist

LiveOnNY
01.2024 - 06.2025
  • Participated as a member of the Tissue Recovery Team at hospital locations and other recovery facilities within the LiveOnNY service area
  • Complied with LiveOnNY policies and procedures, FDA regulations, AATB standards, OSHA standards, and the standards and procedures of affiliated tissue banks when participating in tissue recovery activities
  • Incorporated surgical sterile technique during tissue recovery procedures
  • Supported and fostered the mission, vision, and core values of LiveOnNY and its commitment to organ, eye, and tissue donation
  • Trained new team members on best practices for tissue handling and preservation techniques.
  • Implemented quality control measures, improving accuracy in documentation and tracking of recovered tissues.
  • Developed training materials to streamline onboarding procedures for new hires in tissue recovery.

Quality Management- Eye Bank Specialist

LIJ Valley Stream Hospital Northwell Health
08.2020 - 09.2022
  • Ensured compliance with federal and state regulations through the management and review of performance improvement processes within the organization in partnership with the Executive Director and Medical Director.
  • Performed continuous reviews of all aspects of donor recovery and distribution as well as but not limited to laboratory equipment maintenance and environmental controls.
  • Work with the Quality Management department of the Hospital to ensure integration of the Eye Bank into the Hospital’s Culture while also developing a more robust and dynamic Quality Management department for the Eye Bank.
  • Performed case reviews, Debriefs, and RCAs with clinical staff and hospital leadership
  • Assisted with preparation and execution of Joint Commission/DOH Regulatory Inspections

Certified Eye Bank Technician

Lions Eye Bank for Long Island- Northwell Health LIJ Valley Stream
08.2017 - 08.2020
  • Performed recovery of corneal tissue and whole globes in a sterile setting, handled remains of the deceased, and processed tissue for surgical use by performing sterile procedures underneath a hood such as corneal excision’s, tissue transfers, and long-term sclera and cornea preservation.
  • Screened potential donors with nurses and physicians caring for the patient, reviewed hospital medical records to determine medical suitability of ocular donors and obtained legal consent and social history from families of the deceased.

Education

MHA - Health Administration

Hempstead, NY
01-2021

Skills

  • Communication
  • Leadership
  • Project supervision (Clinical/Administrative)
  • Program Management
  • Data Analysis
  • Performance Improvement
  • Team Building
  • Digital Patient Experience
  • Patient access
  • Marketing
  • Microsoft Office
  • EMR utilization
  • Clinical procedures
  • Sterile protocol
  • Post-mortem care

Certification

Certified Eye Bank Technician Expiration: 12/2028

Timeline

Tissue Recovery Specialist

LiveOnNY
01.2024 - 06.2025

Program Manager- Service Line

Northwell Health Orthopedic Institute
09.2022 - Current

Quality Management- Eye Bank Specialist

LIJ Valley Stream Hospital Northwell Health
08.2020 - 09.2022

Certified Eye Bank Technician

Lions Eye Bank for Long Island- Northwell Health LIJ Valley Stream
08.2017 - 08.2020

MHA - Health Administration

Additional Experience

  • Guyana Hindu Dharmic Sabha- USA Parant (Current): Serves as a member of the USA branch of the renowned Guyana Hindu Dharmic Sabha, an organization dedicated to the preservation and upliftment of Hinduism in Guyana and the United States. Globally recognized for their contributions to the world of art, music, and history.
  • LIJVS Just Culture Committee 02/2021-09/2022: Served as a member of the LIJVS Just Culture Committee. Assisted in the approval process, development of curriculum, and implementation of the introduction of a Just Culture within the leadership of the hospital.
  • LIJVS Potential Gems Program 02/2021-09/2022: Selected as a member of the second cohort of the LIJVS Potential Gems program to further develop leadership skills and allow for mentorship from hospital leadership.