LETISIA MAKA'AFI
Long Beach,CA
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Hilton
Culver City, CA
03.2024 - Current
- Streamlined guest check-in and check-out processes for improved efficiency.
- Coordinated room assignments while maintaining accurate reservation records.
- Implemented efficient procedures to enhance front desk operations.
- Resolved guest complaints promptly, ensuring professionalism throughout interactions.
Guest Service Associate
European Wax Center
06.2023 - 09.2024
- Developed an extensive knowledge base on products offered within the store
- Demonstrated excellent communication skills to effectively respond to customer inquiries, complaints and requests for service
- Generated reports on daily sales activities for management review.
Host/Server
Norms Restaurant
Downey, CA
05.2021 - 06.2023
- Organized reservations, conducted table visits, and answered phones simultaneously with excellent multitasking skills.
- Inspected dining and serving areas to ensure cleanliness and proper setup.
- Welcomed guests to create a positive first impression.
Education
High School Diploma -
JORDAN HIGH SCHOOL
REAL ESTATE
Long Beach City College
Long Beach, CASkills
- Customer engagement
- Skilled at prioritizing tasks simultaneously
- Sales expertise
- Analytical problem-solving
- Prioritization and scheduling
- POS systems
- Hospitality service expertise
- Courteous call handling
- Strong attention to detail
Timeline
Front Desk Agent
Hilton
03.2024 - Current
Guest Service Associate
European Wax Center
06.2023 - 09.2024
Host/Server
Norms Restaurant
05.2021 - 06.2023
High School Diploma -
JORDAN HIGH SCHOOL
REAL ESTATE
Long Beach City College
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