Letisol Mendez
Homestead,FL
Summary
Accomplished Lead Supervisor in operations management in a customer service environment for over 7 years. Always ready to pitch in and help team members/employees complete daily tasks. Dedicated to applying training, monitoring and morale-building abilities to enhance team members engagement and boost performance. Goal-oriented, caring for new team members future success of different learning levels and backgrounds.
Ready to step into a new experience and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Overview
10
10
years of professional experience
Work History
Lead Supervisor
Coach
04.2013 - Current
- Supervised store and team members
- Staff scheduling and overseeing payroll.
- Reviewed daily financial records and reports and identified deficiencies in need of attention
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Maintained compliance with company policies, objectives and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Arts - Television & Digital Media Production
Miami Dade College
Homestead, FL07.2019
Associate of science - Radio And Television Broadcasting
Miami Dade College
Homestead, FL04.2017
Skills
- Excellent customer and verbal communication service
- Supervising and managing sixteen employees,
- Provide training and teach product knowledge to team members
- Critical thinking/problem solving skills
- Team Member Motivation
- Adaptable to Changes
- Customer Service Management
- Positive Reinforcement
- Superior Work Ethic
Additional Information
- Help store win award for best customer service experience “Secret Shopper Award”.
Photography
I enjoy capturing sunsets and nature.
Languages
Spanish
Native or Bilingual
Timeline
Lead Supervisor
Coach
04.2013 - Current
Bachelor of Arts - Television & Digital Media Production
Miami Dade College
Associate of science - Radio And Television Broadcasting
Miami Dade College
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