Letita Grant
Woodbridge
Summary
Dynamic professional with extensive experience at HCA Henrico Doctors Forest, specializing in sterilization procedures and medical device compliance. Proven ability to enhance customer relationship management and streamline benefit enrollment processing. Recognized for exceptional data entry accuracy and a commitment to maintaining high standards in health information management. Highly experienced Technical Call Center Specialist with a demonstrated history of providing top-tier customer service in tech-based industries. Proven abilities to troubleshoot complex technical issues, manage high volume calls and deliver superior client satisfaction. Strengths include robust problem-solving skills, adept communication capabilities and ability to stay calm under pressure. Prior work has resulted in improved call center efficiency, increased customer satisfaction rates and commendable team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Travel Certified Sterile Prep Technician
HCA Henrico Doctors Forest
Henrico
06.2024 - Current
- Operated steam sterilizers, washer-disinfectors, and ultrasonic cleaners to ensure effective decontamination.
- Performed thorough decontamination of medical instruments to prepare for sterilization processes.
- Drafted procedures for cleaning and disinfecting reusable medical devices to maintain compliance.
- Prepared instruments for sterilization by executing detailed decontamination protocols.
Health Benefits Specialist
VSP Vision Care
Iselin
07.2022 - 03.2023
- Processed benefit enrollment forms, changes, and terminations efficiently.
- Reviewed eligibility for medical insurance and other benefit plans.
- Guided employees on claims processing procedures to ensure timely payments.
- Assisted with enrollment in benefit plans while explaining available options.
- Coached call center team members on enhancing customer service skills.
- Resolved escalated customer inquiries promptly to maintain satisfaction.
Kelly OCG
Johnson and Johnson
PISCATAWAY
01.2020 - 03.2022
- Entered patient information into the computer system accurately and efficiently.
- Assisted with resolving customer complaints in a professional manner.
- Answered incoming calls from patients, doctors, and other healthcare providers in a timely manner.
- Placed orders for sales reps for trauma procedures.
- Created detailed documentation regarding processes related to tracking operations.
Call Center Representative
Blue Cross Blue Shield of NC
Cary
10.2018 - 12.2019
- Ensured completeness of documentation prior to final decision-making.
- Submitted reports highlighting trends in appeals activity for management review.
- Facilitated communication among members, providers, internal departments, and external organizations regarding appeals inquiries.
- Developed procedures for tracking appeal requests and processing outcomes.
Education
Bachelor of Science -
Herzing University
Dearborn, MI05-2024
Skills
- Sterilization procedures
- Medical device compliance
- Data entry accuracy
- Benefit enrollment processing
- Customer relationship management
- Health information management
Certification
BLS* Basic Life Support certification
Certified Sterile Technician
Timeline
Travel Certified Sterile Prep Technician
HCA Henrico Doctors Forest
06.2024 - Current
Health Benefits Specialist
VSP Vision Care
07.2022 - 03.2023
Kelly OCG
Johnson and Johnson
01.2020 - 03.2022
Call Center Representative
Blue Cross Blue Shield of NC
10.2018 - 12.2019
Bachelor of Science -
Herzing University
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