LETITIA BROWN

· Provide outstanding customer service with proven ability to juggle multiple tasks and responsibilities.

· Check in Visitors and direct them to the appropriate department and personnel.

· Comply with privacy and confidentiality policies when communicating with callers and guests.

· Prepare outgoing mail, deliveries and distribute incoming mail.

Assist Business Office Manager with tasks as assigned.

· Notarized law enforcement affidavits and other documentation related to the release of inmates.

· Developed expertise in maintaining and updating inmate release records.

· Scheduled Inmate court appearances.

· Provided assistant to other departments when needed, regarding inmate record inquiries.

· Kept track of multiple inmates’ information while maintaining confidentiality of all sensitive information.

· Assisted clients with understanding the terms and conditions of their bond agreement as well as applicable laws and regulations.

· Accurately processed cash transactions.

· Processed surety bonds to facilitate inmate release.

· Provided care and support to individuals with mental health disorders and substance abuse issues.

· Coordinated patient intake and discharge documentation with the finance department.

· Conducted client rounds to check on residents.

· Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.

· Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.

· Built and maintained positive staff relationships to promote teamwork and better serve clients.