Letitia Edwards
Houston,TX
Summary
Dynamic manager with proven success at KATY CREAMERY LLC, enhancing operational efficiency through strategic process improvements and effective team leadership. Skilled in staff training and development, I foster a positive work environment while ensuring compliance with health standards. Achieved significant waste reduction, driving profitability and customer satisfaction through high-quality baked goods.
Overview
8
8
years of professional experience
Work History
Manager
KATY CREAMERY LLC
Sugar Land, TX
10.2021 - 06.2026
Cashier
VKC
Sugar Land, TX
12.2018 - 10.2021
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout areas to enhance shopping experience.
- Handled cash, credit, and debit transactions efficiently while ensuring security protocols were followed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated industrial ovens and mixers to produce high-quality baked goods.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Complied with health and safety codes to protect staff and customers.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Complex Problem-solving
- Operations management
- Customer relationship management (CRM)
- Shift scheduling
- Safety procedures
- Clear communication
- Goal setting
- Brand-building strategies
- Continuous improvements
Timeline
Manager
KATY CREAMERY LLC
10.2021 - 06.2026
Cashier
VKC
12.2018 - 10.2021