LETITIA HAMILTON
Centene Management Company LLC
Georgetown,SC
1
Certification
41
years of professional experience
Detail-oriented professional experienced in fast-paced environments. Manages information flow, organizes records, and ensures timely case completion. Delivers exceptional customer service with strong problem-solving capabilities. Maintains accurate data and effectively coordinates multiple priorities. Holds HIPAA Essentials for Healthcare Professionals Certificate and proficient in Microsoft Word, Excel, and PowerPoint.
Work History
Health Advocate
3 Years 4 Months- Handled incoming and outgoing phone calls to address client inquiries and concerns.
- Resolved billing concerns and scheduled appointments to ensure client access to healthcare services.
- Manage patient accounts, provide navigation assistance, and communicate with healthcare personnel if needed.
- Manage incoming and outgoing phone calls.
- Resolved complex claims and authorization issues through provider and internal team collaboration.
- Coordinated member outreach to address benefits, eligibility, and care coordination needs.
- Educated members on plan resources, preventive services, and appropriate care navigation.
- Guided members toward behavioral health, pharmacy, and community support resources.
- Improved patient satisfaction by identifying and resolving healthcare concerns through comprehensive research and communication.
Night Auditor
10 Years 8 Months- Audited the daily guest ledger and held accountable for all end-of-day hotel accounting duties.
- Managed front desk operations, greeting, registering, and assigning rooms to guests.
- Posted the daily room rate and roomed tax to each guest at the close of business.
- Trained new floaters in night auditor responsibilities, ensuring smooth transitions and continuity.
- Recorded daily room rates and taxes for all guests, ensuring accurate financial documentation at day's end.
- Prepared breakfast buffet for overnight guests including hot and cold beverages.
Cashier / Customer Service
1 Year 10 Months- Balanced cash register transactions, performed SKU lookups, and facilitated merchandise transfers for efficient store operations.
- Assisted customers with purchases and addressed inquiries during checkout to enhance shopping experience.
- Operated cash registers, credit card machines, and conveyor belts to streamline checkout process.
- Accurately balanced cash register transactions, completed SKU lookups, and supported merchandise transfers.
Customer Service Representative
5 Years 6 Months- Welcomed guests upon entry and facilitated smooth check in and check out processes.
- Answered phones, booked reservations, and responded to emails and electronic reservations.
- Maintained accurate records of occupied rooms and guest accounts to ensure efficient service.
- Issued check out receipts and processed payments from departing guests for a seamless transaction experience.
Medical Administrative Assistant / Secretary
3 Years 3 Months- Answered inbound phone calls and scheduled appointments to ensure timely patient access to care.
- Checked patients in and out while verifying insurance coverage and obtaining necessary referrals and authorizations for seamless patient flow.
- Maintained strong relationships and communication with patients, families, management, and staff to enhance patient experience.
Resident Care Provider
3 Years 6 Months- Demonstrated sensitivity and warmth while advocating for residents' rights.
- Mediated conflicts to foster a harmonious environment for residents.
- Monitored and documented resident behavioral activity, ensuring accurate prescription intake.
Education
Associate of Science Degree - Health Information Technology
Associate of Applied Science - Health Information Management
Registered Health Information Technician – Eligible candidate recommendation
Skills
Health Information Management (HIM)
Medical Records Management
Release of Information (ROI)
ICD and CPT coding
EMR management
Health Information Technology
ICD Coding CPT Coding
Patient Record Management
HIPAA Compliance
Medical Terminology
Data Management
Data Quality
Document imaging technology
3M Coding and Reimbursement System
Meditech (EHR)
Nuance coding compliance
CIOX Health ROI
EDMS (Electronic Document Management System)
EDCO SolCom
Professional communication
Insurance Verification
Data Entry
Medical Records
Computer Office Applications
Pharmacology
Anatomy & Physiology
Healthcare Navigation
Customer communication skills
Appointment Scheduling
Case Management
Problem-solving
Strong work ethic
Data Analysis
Certification
Ultimate Medical Academy | HIPAA Essentials for Healthcare Professionals Certificate.
Section name
- Academic Honors Recognition.
- Effective problem solver, able to assess needs and identify solutions.
- Maintains accurate data to ensure details are not overlooked.
- Adept at managing time, coordinating details, and balancing competing demands.
- Microsoft Word, Excel, and PowerPoint.
Timeline
Health Advocate
Centene Management Company LLC
06.2023 - CurrentRead More
Night Auditor
Georgetown Quality Inn
01.2009 - 09.2019Read More
Cashier / Customer Service
Food Lion
08.2005 - 06.2007Read More
Customer Service Representative
Hampton Inn
05.2000 - 11.2005Read More
Medical Administrative Assistant / Secretary
Coastal Carolina University
09.1994 - 12.1997Read More
Resident Care Provider
Prince George Village
05.1986 - 11.1989Read More
American Health Information Management Association
Associate of Applied Science from Health Information Management
Read More
Ultimate Medical Academy
Associate of Science Degree from Health Information Technology
Read More