Adrienne Richardson
Oakland,CA
Summary
Experienced Health Information Management (HIM) and Medical Administrative Specialist with nearly 30 years of experience in hospital, specialty clinic, and diagnostic settings. Skilled in Release of Information (ROI), Inpatient Discharge Processing, Utilization Review, and Medical Billing and Collections. Adept at managing patient data, coordinating insurance processes, and ensuring HIPAA compliance. Proficient in Cerner, Apex, Epic, and Meditech EHR systems. Recognized for confidentiality, accuracy, and reliability in supporting both clinical and administrative operations across major healthcare organizations including UCSF, Dignity Health, and Regional Cardiology Associates.
Overview
32
32
years of professional experience
3
3
Certifications
Work History
Health Information Management Specialist
UCSF Medical Center
08.2024 - 10.2025
- Manage Release of Information (ROI) requests in compliance with HIPAA and UCSF policies.
- Support Inpatient Discharge Processing, ensuring timely completion and accuracy of medical records.
- Collaborate with Utilization Review and Case Management teams to validate documentation for payer audits.
- Maintain patient data integrity within Apex EHR and assist with compliance reviews.
- Coordinate with patients, providers, and external agencies to facilitate secure and timely record release.
- Participate in quality assurance audits and contribute to process improvement initiatives.
Release of Information Specialist / Health Information Management
Dignity Health – St. Mary’s Medical Center
08.2014 - 08.2024
- Processed and released medical records in compliance with HIPAA, hospital policy, and legal requirements.
- Managed inpatient discharge processing, ensuring all documentation was complete, signed, and coded before release.
- Supported Utilization Review and Case Management by verifying documentation for medical necessity and payer audits.
- Maintained and updated patient records using Cerner EHR, ensuring accuracy and accessibility.
- Coordinated with patients, attorneys, insurance companies, and government agencies for record requests.
- Conducted chart audits, quality assurance reviews, and data integrity checks.
- Trained and mentored staff on ROI procedures, confidentiality standards, and EHR documentation practices.
Medical Receptionist – Nuclear Department / Release of Information Specialist
Regional Cardiology Associates
01.2008 - 01.2014
- Managed patient scheduling and coordination for the Nuclear Medicine Department, including stress tests and imaging procedures.
- Verified insurance coverage, obtained authorizations, and prepared patients for diagnostic testing.
- Processed and released medical records and imaging reports in compliance with HIPAA and organizational standards.
- Supported physicians and technologists by maintaining accurate patient charts and test documentation.
- Assisted with billing and coding for nuclear cardiology procedures, ensuring compliance with payer requirements.
- Provided administrative support including patient check-in, data entry, and record retrieval.
- Collaborated with clinical teams to ensure timely communication of test results and follow-up documentation.
Medical Receptionist / Medical Biller
Capital Allergy & Respiratory Disease Center
01.1994 - 01.2000
- Managed front-office operations including patient scheduling, registration, and insurance verification.
- Processed billing for allergy and respiratory services, including diagnostic testing and immunotherapy.
- Submitted insurance claims and followed up on denials and patient balances.
- Maintained accurate patient and billing records in Cerner EHR and practice management systems.
- Assisted with medical record maintenance, ROI requests, and compliance with HIPAA regulations.
- Provided administrative support for multiple providers in a high-volume specialty practice.
Education
Medical Office Administration Program
National Career Education
Citrus Heights, CA, United StatesSkills
Health Information Management (HIM)
Release of Information (ROI)
Inpatient Discharge Processing
Medical Billing & Collections
Diagnostic Imaging & Nuclear Department Coordination
Insurance Verification & Authorization
HIPAA Compliance & Confidentiality
EHR Systems: Cerner, Apex, Epic, Meditech
Chart Auditing & Record Retention
Patient Communication & Service Excellence
EHR Systems: Cerner, Apex, Epic, Meditech
Billing & Collections: ICD-10, CPT, Insurance Claims, Denial Management
Health Information Management: ROI Processing, Inpatient Discharge Review, Chart Audits
Practice Management: Athenahealth, Kareo
Office Software: Microsoft Word, Excel, Outlook
Certification
HIPAA Compliance Certification
Professional Highlights
- Current HIM Specialist at UCSF Medical Center (2024–2025) focusing on ROI and inpatient discharge processing.
- 10 years with Dignity Health – St. Mary’s Medical Center (2014–2024) specializing in ROI, HIM operations, and Utilization Review.
- 6 years at Regional Cardiology Associates (2008–2014) as Medical Receptionist in the Nuclear Department / ROI Specialist, supporting diagnostic imaging and patient record management.
- 6 years at Capital Allergy & Respiratory Disease Center (1994–2000) managing billing, patient services, and front-office operations.
- Over 25 years of combined experience in medical administration, billing, and health information management.
- Proficient in Cerner, Apex, Epic, and Meditech EHR systems.
- Recognized for exceptional accuracy, confidentiality, and reliability in managing sensitive patient and financial data.
Timeline
Health Information Management Specialist
UCSF Medical Center
08.2024 - 10.2025
Release of Information Specialist / Health Information Management
Dignity Health – St. Mary’s Medical Center
08.2014 - 08.2024
Medical Receptionist – Nuclear Department / Release of Information Specialist
Regional Cardiology Associates
01.2008 - 01.2014
Medical Receptionist / Medical Biller
Capital Allergy & Respiratory Disease Center
01.1994 - 01.2000
Medical Office Administration Program
National Career Education