Mariah Armand
Farmingville,NY
Summary
Health Information Management Specialist with a strong foundation in electronic health record systems and HIPAA compliance. Demonstrated success in conducting thorough audits and facilitating team training to enhance data integrity. Skilled in resolving discrepancies and maintaining confidentiality while supporting exceptional patient care.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Health Information Management Specialist
Northwell Health
Port Jefferson, New York
12.2022 - 08.2026
- Managed patient health records, ensuring compliance with established regulations.
- Coordinated accurate data entry and validation processes for electronic health record systems.
- Conducted thorough audits of health records to guarantee quality assurance and accuracy.
- Evaluated medical documentation to ensure accuracy and compliance with data entry standards.
- Identified discrepancies in patient records and reconciled errors to ensure data accuracy and integrity.
- Maintained up-to-date knowledge of relevant laws governing healthcare privacy and security practices.
- Processed requests for release of confidential health information in accordance with state laws and HIPAA regulations.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Trained new team members on health information management protocols.
- Provided support and assistance to users of the health information management system.
- Retrieved requested medical records for review by clinicians or other authorized personnel.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Contributed to committees developing strategies to enhance quality assurance measures in health information management.
- Took part in meetings and committees to discuss such topics as electronic health records and communicate best ways to improve workflows.
- Provided exceptional patient experience through friendly and compassionate communications.
- Collaborated with healthcare providers to resolve billing discrepancies effectively.
- Communicated with insurance companies to clarify coverage details and requirements.
- Contacted insurance providers to check patient coverage.
Customer Service Representative
Charter Communications
Charlotte, NC
09.2018 - 02.2019
- Delivered exceptional customer service through effective communication and problem-solving.
- Assisted customers over the phone with billing inquiries to resolve issues promptly.
- Educated customers on account details to enhance their understanding and satisfaction.
- Educated customers on company policies to enhance understanding.
Stock and Sales Associate
Forever 21
Charlotte, NC
09.2017 - 09.2018
- Received and processed shipments, ticketing merchandise and restocking sales floor to ensure product availability.
- Assisted customers with product knowledge as well as advice on selections
- Ensured accurate completion of sale transactions at the register, enhancing customer satisfaction.
- Delivered memorable shopping experiences through attentive customer service and personalized assistance.
- Maintained a safe shopping environment by following safety protocols. and clean shopping environment.
Womans Nike Specialist
Macy's
Miami, FL
07.2014 - 06.2015
- Cultivated strong client relationships by providing personalized service, enhancing customer loyalty.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Prepared sales floor for any upcoming events or promotions and floor sets.
- Opened and closed cash registers, ensuring accurate financial transactions by counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Computed sales prices, total purchases and received and processed cash or credit payment.
- Maintained organized sales records to support inventory management and sales tracking.
Education
Diploma - Medical Office and Business Administration
Hunter Business School
Medford, NY08-2022
Skills
- ICD-10-CM
- CPT & HCPCS Coding with Modifiers
- Medical Terminology
- Health Information Systems
- Electronic health records
- Health record management
- Health Insurance Billing and Clearinghouse
- Knowledge of Medicare and Medicaid, Tricare & CHAMPVA
- Regulations & Rules of Managed Care
- Healthcare compliance
- HIPAA compliance
- Fee Scheduling and UCRs
- Decipher EOBs and Remits
- Healthcare Financial Management
- Administration Procedures
- Client Scheduling
- MS Word
- MS Excel
- MS Access
- MS Outlook
- Internet Research
- Keyboarding
- Problem solving
- Attention to detail
- Effective communication
- Patient Engagement
- Healthcare compliance
Certification
Infant and Childcare CPR, Adult CPR, CNA Certification., NCCA certification ; still pending August 2022
Timeline
Health Information Management Specialist
Northwell Health
12.2022 - 08.2026
Customer Service Representative
Charter Communications
09.2018 - 02.2019
Stock and Sales Associate
Forever 21
09.2017 - 09.2018
Womans Nike Specialist
Macy's
07.2014 - 06.2015
Diploma - Medical Office and Business Administration
Hunter Business School