Chanetta Shirley
Datavant
Waynesboro,VA
6
years of professional experience
Detail-oriented Health Information Management Specialist skilled in clinical documentation improvement and HIPAA compliance. Committed to enhancing patient communication and data management systems to drive operational efficiency.
Work History
Health Information Management Specialist
9 Months- Assisted patients with proper communication of their medical record requests.
- Processed and verified patient health records for accuracy and compliance with regulations.
- Assisted in implementing data management systems to enhance information retrieval efficiency.
- Collaborated with healthcare teams to improve data quality and integrity across platforms.
Customer Service Representative
4 Years 10 Months- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed product orders and coordinated delivery schedules to ensure timely service.
- Trained new staff on customer service procedures and company policies to enhance team performance.
- Managed product orders and coordinate delivery schedules to ensure timely service.
Education
Associate of Science - Health Information Technology
- Dean's List (First, second, third and fourth semesters. From 2024 to 2025)
- Honor Roll (First, second, third and fourth semesters. From 2024 to 2025)
- 3.8 GPA
High School Diploma
- 3.9 GPA
- Professional Development: Future Business Leaders of America program. Emphasized the importance of customer service and HR relations.
Skills
Patient communication
Data quality assurance
ICD-10-cM coding
Health data exchange
Security protocols
EHR management
ICD-10-cM coding
Team collaboration
Information security protocols
Advanced customer service skills
Conflict resolution techniques
HIPAA compliance
Lifelong learning
Compliance management
Timeline
Health Information Management Specialist
Datavant
11.2025 - CurrentRead More
Customer Service Representative
Care Home Medical
10.2020 - 08.2025Read More
Bryant & Stratton College
Associate of Science from Health Information Technology
Read More
Charlottesville Public Schools
High School Diploma
Read More