Letitia Hughes
Lithonia,GA
Summary
Highly-qualified Housekeeping Supervisor offering 10+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
9
9
years of professional experience
Work History
EVS Supervisor
Emory Midtown Hospital
11.2022 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Completed financial tasks by estimating costs and preparing and managing budgets.
EVS Supervisor
Northside Hospital Atlanta
10.2015 - 11.2022
- Trained and mentored all new personnel to maximize quality of service and performance.
- Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
Operation Manager
Mobile Infirmary Hospital
11.2014 - 10.2015
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented quality control systems that boosted overall product consistency and reliability.
Education
Certificate -
Healthcare Training Institution
Mobile, ALAssociate of Science -
Bishop State Community College
Mobile, ALHigh School Diploma -
S.S. Murphy High School
Mobile, ALSkills
- Employee Scheduling
- Payroll understanding
- Microsoft Office
- Process Monitoring
- Staff Evaluations
- Positive and quality assurance
Timeline
EVS Supervisor
Emory Midtown Hospital
11.2022 - Current
EVS Supervisor
Northside Hospital Atlanta
10.2015 - 11.2022
Operation Manager
Mobile Infirmary Hospital
11.2014 - 10.2015
Certificate -
Healthcare Training Institution
Associate of Science -
Bishop State Community College
High School Diploma -
S.S. Murphy High School
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