Devin Kyger
Vancouver,WA
Summary
Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Innovative EVS Supervisor with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
EVS Supervisor
Yakama Legends Casino
Toppenish, WA
07.2014 - 03.2023
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
- Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.
- Ensured proper maintenance of equipment by coordinating regular inspections, repairs, or replacements as needed for uninterrupted operation schedules.
- Contributed to facility-wide sustainability initiatives by incorporating eco-friendly cleaning products and waste reduction strategies into daily operations.
- Reduced staff turnover through effective training, mentoring, and performance feedback for team members.
- Participated in regular staff meetings to provide updates on EVS department progress, challenges, and successes while fostering a culture of open communication and collaboration.
- Managed daily operations of the EVS department, ensuring timely completion of tasks and optimal allocation of resources.
- Handled emergency situations calmly under pressure while directing staff response efforts effectively.
- Monitored industry trends to remain updated on the latest advancements in cleaning technology and techniques, ensuring continuous improvements to departmental processes.
- Collaborated closely with infection control teams to develop best practices for preventing hospital-acquired infections through effective environmental sanitation measures.
- Developed and maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
- Mentored new employees on proper cleaning techniques, equipment use, and infection control measures, improving overall team performance.
- Streamlined processes for inventory management, reducing waste and lowering supply costs.
- Facilitated open communication among team members, fostering a positive work environment that encouraged collaboration and problemsolving.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adhered to safety protocols by enforcing proper equipment usage.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Established and enforced safety protocols and guidelines for staff.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Education
Diploma - Requirements
Eisenhower High School
Yakima, WA06.1990
Skills
- Workplace Safety
- Waste Management
- Scheduling Coordination
- Environmental Services
- Customer Service
- Cleaning practices
- Cleaning and sanitation
- Customer service-focused
- Vacuuming and sweeping
- Cleaning bathrooms
- Training and mentoring
- Staff Training and Development
- Task assignment
- Waste disposal
- Window Cleaning
- Dusting furniture
- Cleaning techniques
- Sanitation Standards
- Quality improvements
- Chemical Handling
- Guest Relations
- Task Delegation
- Ordering cleaning supplies
- Employee evaluations
- Staff Scheduling
- Performance Evaluation
- Performance Improvements
- Staff evaluations
- Supply Inventory Management
- Inter-department collaboration
- Document Control
- Problem-Solving
- Employee Training and Development
- Decision-Making
- Team Guidance and Motivation
- Work Inspection
- Complaints Handling
- Infection Control
- Conflict Resolution
- Furniture Cleaning
- Staff Training
- Inventory Monitoring
- Policy Enforcement
- Equipment Maintenance
- Inventory Replenishment
- Employee performance evaluation
- Procedure Implementation
- Performance Assessment
Timeline
EVS Supervisor
Yakama Legends Casino
07.2014 - 03.2023
Diploma - Requirements
Eisenhower High School