Letitia Malone
Salem,VA
Summary
Visionary Senior Executive with a strong track record in aligning teams to execute strategic objectives. Expertise in building consensus across diverse departments and translating innovative ideas into actionable plans. Recognized for leadership, strategic thinking, and maintaining high business integrity. Authorized to work in the US and willing to relocate.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Flight Attendant
Eastern Airlines LLC
New York, NY
07.2021 - Current
- Managed emergency situations onboard Eastern Airlines flights, ensuring passenger safety and adherence to protocols.
- Ensuring the health and safety of the Eastern Airlines passengers at all times.
- Attended to comfort and safety of Eastern Airlines passengers, enhancing overall flight experience.
- Briefed passengers on Eastern Airlines flight rules prior to takeoff, ensuring compliance and understanding of safety protocols.
- Conducted pre- and post-flight checks to ensure compliance with safety standards and operational readiness.
- Facilitated efficient deplaning of Eastern Airlines passengers, contributing to timely flight turnarounds.
- Providing Eastern Airlines flights medical care and advice to passengers.
- Maintaining Eastern Airlines Cabin Systems on the aircraft.
- Operating the Eastern Airlines aircraft equipment and system.
- Prepared Eastern Airlines flight report.
CEO/ Bankruptcy Paralegal
T&K VBA and Paralegal Solutions
Salem, VA
02.2020 - Current
- Demonstrated expertise as an ABA-approved paralegal with a master's degree, specializing in legal terminology and proceedings for Chapter 7 and 13 bankruptcies, actively contributing to firm’s mission by aligning goals with strategic vision and implementing responsive action plans.
- Advanced proficiency in Microsoft Word, PowerPoint, Excel, LexisNexis, Bankruptcy software, Motions, Pleadings, ECF, PACER and research. A highly valued strategist with business maturity, intellect, and expertise required to turn a vision into an actionable plan. A dedicated, highly motivated, self-starter with strong work and professional ethics.
- Directed operations and strategy for legal support services at T&K VBA and Paralegal Solutions.
- Oversaw client service delivery for virtual assistant and paralegal support engagements.
- Developed business policies for scheduling, intake, and case support workflows.
Accreditation Consultant
Aluof Aesthetics
Salem, VA
11.2016 - Current
- Defined key responsibilities for administrative support roles
- Provided a broad range of administrative, facilitation, and technical support functions in the area of quality improvement and patient safety. Develops and monitors performance indicators/metrics for patient safety. Collaborates with appropriate departments to collect, analyze, and trend data from multiple reporting systems/sources to identify opportunities to improve patient safety and decrease clinical risk. Develops and coordinates workgroups and to address priority issues identified.
- Acted as a resource for patient safety and services. Supported committees coordinated by the department, ensuring compliance with JCAHO accreditation, licensing standards, and internal quality and patient safety requirements.
- Detailed major accomplishments related to patient safety
- Assisted in planning and executing short and long term Quality & Patient Safety Program initiatives aligned with organizational goals. Ensured Quality & Patient Safety work plans and projects included clear measurable goals and monitors results. Communicated trended program measurement outcomes and implemented process improvements.
- Investigates quality of care incidents and near misses according to the department's established process flows for investigations and reporting.
- Reviewed quarterly trend reports, and communicated a clearly developed analysis for actionable interventions. Ensured periodic reports required for accreditation or Program Office are submitted in a timely manner.
Flight Attendant
Endeavor Airlines
New York, NY
11.2016 - Current
- Executed all regulatory cabin duties prior to flight, ensuring compliance and readiness for departure
- Monitored adherence to standards and FAA policies, promoting passenger safety and regulatory compliance
- Ensuring all standards are met and passengers comply with FAA policies
- Provided excellent customer service to enhance passenger satisfaction
- Delivered exceptional customer service and support, enhancing passenger experience and satisfaction
- Provided support to pilots for safe operations
Executive Director
CRC Health Group
Roanoke, VA
08.2004 - 08.2011
- Coordinate and execute all aspects of revenue development, operations, finance, and contract management of the company. Led the team in the development of strategic plans and related business plans to grow the company 100% in a 7-year period. The company turned 30% profits within the first year of startup. Exceeded revenue projections by $200,000 annually.
- Led all senior management business-level discussions and decisions involving business vision and strategy, enterprise-level decisions, standardization of best practices, and project governance oversight.
- Exceeded monthly, quarterly, and yearly revenue expectations with EBITA margins of over 25% as well as contributing to the regional divisional profit gain.
- Developed strategies to improve services, reduced delinquencies, maximized recoveries, and minimized losses.
- Streamlined administrative, legal, and financial processes to enhance efficiency
- Maintained expenditures and operating costs under budgetary plan by $30,000 yearly. Additional expenditures were reduced as much as 0.73% of the companies' total cost while continuing to maintain the customer base.
- Maintained expenditures and operating costs under budgetary plan by $30,000 yearly. Additional expenditures were reduced as much as 0.73% of the companies' total cost while continuing to maintain the customer base.
- Conducted regular risk assessments and quality assurance reviews, identifying compliance gaps and enhancing policies and procedures.
- Initiated 24-month LEAD/EMPLOYEE ENGAGEMENT program, improving employee engagement, fostering a solid team culture, and increasing employee and customer retention.
Director of Juvenile Justice
City of Roanoke
Roanoke, VA
01.1998 - 01.2004
- Fiscal responsibility of a $5 million multi-departmental annual budget. Developed and projected new and annual budget, balanced, and allocated funds and ensured departments met financial goal. Developed strategic business plan and outcome performance measures consistent with the City of Roanoke, State Statutes, Virginia Department of Juvenile Justice Court Rules, and Mandated Codes. Directed the allocation and management of the State of Virginia - VJCCCA funds.
- Established department objectives and strategic plans to evaluate community program operations, ensuring efficient resource utilization and minimizing duplication of efforts.
- Prepared and presented budget requests, allocations and expenditures for program, projects and administrative operation budgets.
- Prepared and presented budget requests and allocations for programs, projects, and administrative operations.
Assistant Superintendent
City of Roanoke
Roanoke
01.1997 - 01.1998
- Developed and monitored annual budgets to ensure effective allocation of resources.
- Reviewed and monitored the work of subordinates.
- Supervised the tasks of subordinates to maintain quality and compliance.
- Created shift schedules for staff to provide adequate coverage and operational efficiency.
Community Affairs Manager
State of Missouri
St. Louis, Missouri
- Supervised and implemented agency programs utilizing contractual workers from local universities and colleges to enhance service delivery.
- Employed and directly supervised over 80 employees.
- Supervised, developed, modified, and implemented agency programs by using contractual workers through the local universities and colleges.
- Handled all public speaking engagements and recruiting of new employees.
- Negotiated contracts with vendors to secure beneficial terms for the agency.
- Functioned as the public relations liaison for the division to promote community engagement.
- Conducted negotiations with vendors to secure favorable contract terms for agency, ensuring alignment with agency goals..
- Conducted public speaking engagements to attract potential candidates.
Education
Master of Art -
Webster University
St. Louis, MOBachelor of Science -
Benedict College Columbia
Columbia, SC2004 - Executive Education Leadership
Harvard University John F.Kennedy School of Government
Cambridge, MASkills
- Emergency response
- Effective communication
- Team coordination
- Quality assurance
- Report preparation
- Management Experience
- Leadership Experience
- Program Management
- Project Implementation
- Risk Management
- Contract Negotiation
- Contract Management
- Fiscal Management
- Financial Management
- Microsoft Word
- Legal Research
- Teamwork and cooperation
- Conflict resolution
- Public interaction
Personal Information
- Title: Leader, Innovative, Self Starter, Creative, Dynamic
- Availability: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- Executive Education Certification- Harvard University-John F. Kennedy School of Government May 2001 to Present
- First Aid Certification
- AED Certification
- CPR Certification
- OSHA 10
Area of Expertise
- Train the Trainer
- Fiscal Management
- P&L Administration
- Risk Assessment
- Strategic Alliances
- Management Development
- Strategic/Tactical Planning
- Trouble Shooting
- Sales/Marketing/Recruiting
- Business Development
- Regulatory Compliance
- Policy Development
- Contract Negotiation
Timeline
Flight Attendant
Eastern Airlines LLC
07.2021 - Current
CEO/ Bankruptcy Paralegal
T&K VBA and Paralegal Solutions
02.2020 - Current
Accreditation Consultant
Aluof Aesthetics
11.2016 - Current
Flight Attendant
Endeavor Airlines
11.2016 - Current
Executive Director
CRC Health Group
08.2004 - 08.2011
Director of Juvenile Justice
City of Roanoke
01.1998 - 01.2004
Assistant Superintendent
City of Roanoke
01.1997 - 01.1998
Community Affairs Manager
State of Missouri
Master of Art -
Webster University
Bachelor of Science -
Benedict College Columbia
2004 - Executive Education Leadership
Harvard University John F.Kennedy School of Government