Letitia Moore-Garcia
Leander,TX
Summary
Highly experienced and results-driven Portfolio/Program Manager with a strong background in software program/project management and professional services. With nearly 20 years of experience, I have a proven track record of providing leadership in project methodologies, cross-functional collaboration, process improvement, and operational excellence. Through extensive experience and education, I am well-equipped to drive success and deliver results to meet the goals of the business.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Clearly Consulting
02.2022 - 12.2023
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Assisted consultancy with new business development efforts
- Managed customer engagements to ensure complete alignment on project deliverables
- Drove overarching program guidelines to optimize future program initiatives
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
Portfolio/Program Director
Ventas Consulting
02.2018 - 01.2022
- Drove portfolio of thirty-five+ projects, overseeing all aspects of client delivery on Salesforce
- Led senior leadership strategy to enhance client engagements and drive revenue
- Managed team of implementation consultants in onboarding/enablement, project management, and resource management
- Ensured use of best practices and professional standards to support the development of the PMO
- Developed delivery methodology enhancements to optimize future project execution.
Program Operations Manager
Upland Software
09.2016 - 12.2016
- Provided program management expertise for CTO, R&D, and Cloud Operations
- Drove operational excellence initiative spanning nine products and datacenter consolidation efforts
- Championed agile and waterfall methodologies, best practices, and lessons learned
- Established repository for project and acquisition information for future scalability
Senior Program Manager
Dell - Software, Enterprise Mobility
07.2014 - 04.2016
- Drove increased adoption of mobility products and established metrics to enhance strategic planning
- Collaborated cross-functionally on product improvements, development, and releases
- Led large Windows initiative requiring management of multiple stakeholders and utilizing agile methodology
- Conducted backlog reviews, features/functionality planning, and retrospectives
- Guided planning on custom engagements and sales enablement improvements.
Lead Program Manager
Blackbaud
10.2005 - 07.2014
- Managed eCRM program, streamlining processes, and reducing provisioning from 60+ to 5-7 days
- Communicated, documented, and published developed processes
- Identified opportunities for automation with positive, cross-department impact, gaining efficiencies
- Provided direction to a small team of project managers responsible for a variety of internal and external projects
- Established a Program Management Office that emphasized knowledge share and best practices
- Planned, assigned, and mentored project resources
- Managed client and partner implementations of products/services leveraging Waterfall methodology
- Advised clients on website creation, website redesign, CRM, CMS, and eCommerce solutions
- Generated an average monthly revenue of more than $50,000 per customer.
Education
M.B.A. -
Baylor University
Waco, TX12.2018
B.B.A. - Marketing
Texas State University
San Marcos, TX12.1996
A.A. - Business Administration
San Antonio College
San Antonio, TX05.1994
Skills
- Problem-solving skills
- Project/Program Management
- Project Leadership
- Strategic Planning
- Cross-functional Collaboration
- Strong analytical skills
- Training and mentoring
Certification
- PMP - Project Management Professional
Timeline
Senior Program Manager
Clearly Consulting
02.2022 - 12.2023
Portfolio/Program Director
Ventas Consulting
02.2018 - 01.2022
Program Operations Manager
Upland Software
09.2016 - 12.2016
Senior Program Manager
Dell - Software, Enterprise Mobility
07.2014 - 04.2016
Lead Program Manager
Blackbaud
10.2005 - 07.2014
M.B.A. -
Baylor University
B.B.A. - Marketing
Texas State University
A.A. - Business Administration
San Antonio College