LETITIA QUINN
Hattiesburg,MS
Summary
Dependable administrative professional serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
6
6
years of professional experience
Work History
OUTPATIENT ACCESS SPECIALIST
SHEPHERD CENTER
09.2021 - 05.2023
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Facilitated communication between patients and various departments and staff.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
FRONT DESK RECEPTIONIST
ORTHO SPORT AND SPINE
12.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
PATIENT ACCESS ASSOCIATE
Piedmont Atlanta Hospital
02.2019 - 12.2019
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Stayed calm under pressure to and successfully dealt with difficult situations.
REFERRAL COORDINATOR
Gulf Coast Pediatrics
06.2017 - 10.2018
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Developed and maintained strong working relationship with referral sources to streamline processing.
Education
Healthcare Administration
JACKSON STATE UNIVERSITY
Jackson, MSH.S. DIPLOMA -
PRESBYTERIAN CHRISTIAN HIGH SCHOOL
Hattiesburg, MS05.2002
Skills
- Verbal and Written Communication
- Informed Consent
- Patient Admission
- Outpatient Procedures
- Electronic Health Records Systems
- Registration Processing
- Diagnostic Codes
- Insurance Authorizations
Timeline
OUTPATIENT ACCESS SPECIALIST
SHEPHERD CENTER
09.2021 - 05.2023
FRONT DESK RECEPTIONIST
ORTHO SPORT AND SPINE
12.2019 - 03.2020
PATIENT ACCESS ASSOCIATE
Piedmont Atlanta Hospital
02.2019 - 12.2019
REFERRAL COORDINATOR
Gulf Coast Pediatrics
06.2017 - 10.2018
Healthcare Administration
JACKSON STATE UNIVERSITY
H.S. DIPLOMA -
PRESBYTERIAN CHRISTIAN HIGH SCHOOL
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