Mario Cianfichi
Rochester,NY
Summary
Dynamic Outpatient Access Specialist with a proven track record at the University of Rochester, enhancing patient satisfaction through effective appointment management and communication. Skilled in HIPAA compliance and problem-solving, I successfully reduced no-show rates by implementing reminder systems, fostering a collaborative environment that prioritizes patient care and operational efficiency.
Overview
55
55
years of professional experience
Work History
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
02.2021 - Current
- Supported efficient clinic operations by assisting nursing staff in preparing examination rooms for patient visits.
- Contributed to a positive work environment through effective teamwork and collaboration with medical staff members.
- Enhanced patient satisfaction by efficiently scheduling and confirming appointments for outpatient services.
- Improved communication between departments by accurately documenting and relaying pertinent patient information.
- Stayed up-to-date with relevant industry regulations and best practices through ongoing professional development, ensuring continued excellence in service delivery.
- Reduced no-show rates by implementing appointment reminder systems via phone calls or text messages to patients.
Lead Generation Specialist
Concentrix
04.2018 - 01.2021
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
- Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
Sales and Service Representative
Eastman Kodak Company
10.1970 - 06.2008
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Trade show representative. Set up and demonstrated of Dental product and services directly to Dental practitioners and Dental dealers.
Education
Bachelor of Science - Business Administration
Rochester Institute of Technology
Rochester, NY05-1983
Skills
- Prior authorization
- Medical reception
- HIPAA compliance
- Patient check-in
- Appointment confirmation
- Follow-up calls
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Customer follow-up
- Verbal and written communication
- Patient education
- Phone and email etiquette
Timeline
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
02.2021 - Current
Lead Generation Specialist
Concentrix
04.2018 - 01.2021
Sales and Service Representative
Eastman Kodak Company
10.1970 - 06.2008
Bachelor of Science - Business Administration
Rochester Institute of Technology
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