Summary
Overview
Work History
Education
Skills
Timeline
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Mario Cianfichi

Rochester,NY

Summary

Dynamic Outpatient Access Specialist with a proven track record at the University of Rochester, enhancing patient satisfaction through effective appointment management and communication. Skilled in HIPAA compliance and problem-solving, I successfully reduced no-show rates by implementing reminder systems, fostering a collaborative environment that prioritizes patient care and operational efficiency.

Overview

55
55
years of professional experience

Work History

Outpatient Access Specialist

University of Rochester, Strong Memorial Hospital
02.2021 - Current
  • Supported efficient clinic operations by assisting nursing staff in preparing examination rooms for patient visits.
  • Contributed to a positive work environment through effective teamwork and collaboration with medical staff members.
  • Enhanced patient satisfaction by efficiently scheduling and confirming appointments for outpatient services.
  • Improved communication between departments by accurately documenting and relaying pertinent patient information.
  • Stayed up-to-date with relevant industry regulations and best practices through ongoing professional development, ensuring continued excellence in service delivery.
  • Reduced no-show rates by implementing appointment reminder systems via phone calls or text messages to patients.

Lead Generation Specialist

Concentrix
04.2018 - 01.2021
  • Built prospect lists of potential new customers through research and identification of business opportunities.
  • Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
  • Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
  • Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.

Sales and Service Representative

Eastman Kodak Company
10.1970 - 06.2008
  • Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
  • Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
  • Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
  • Trade show representative. Set up and demonstrated of Dental product and services directly to Dental practitioners and Dental dealers.

Education

Bachelor of Science - Business Administration

Rochester Institute of Technology
Rochester, NY
05-1983

Skills

  • Prior authorization
  • Medical reception
  • HIPAA compliance
  • Patient check-in
  • Appointment confirmation
  • Follow-up calls
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • Customer follow-up
  • Verbal and written communication
  • Patient education
  • Phone and email etiquette

Timeline

Outpatient Access Specialist

University of Rochester, Strong Memorial Hospital
02.2021 - Current

Lead Generation Specialist

Concentrix
04.2018 - 01.2021

Sales and Service Representative

Eastman Kodak Company
10.1970 - 06.2008

Bachelor of Science - Business Administration

Rochester Institute of Technology
Mario Cianfichi