Dynamic Outpatient Access Specialist with a proven track record at the University of Rochester, enhancing patient satisfaction through effective appointment management and communication. Skilled in HIPAA compliance and problem-solving, I successfully reduced no-show rates by implementing reminder systems, fostering a collaborative environment that prioritizes patient care and operational efficiency.
Overview
55
55
years of professional experience
Work History
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
02.2021 - Current
Supported efficient clinic operations by assisting nursing staff in preparing examination rooms for patient visits.
Contributed to a positive work environment through effective teamwork and collaboration with medical staff members.
Enhanced patient satisfaction by efficiently scheduling and confirming appointments for outpatient services.
Improved communication between departments by accurately documenting and relaying pertinent patient information.
Stayed up-to-date with relevant industry regulations and best practices through ongoing professional development, ensuring continued excellence in service delivery.
Reduced no-show rates by implementing appointment reminder systems via phone calls or text messages to patients.
Lead Generation Specialist
Concentrix
04.2018 - 01.2021
Built prospect lists of potential new customers through research and identification of business opportunities.
Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
Sales and Service Representative
Eastman Kodak Company
10.1970 - 06.2008
Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
Trade show representative. Set up and demonstrated of Dental product and services directly to Dental practitioners and Dental dealers.
Assistant Nurse Manager at University of Rochester, Strong Memorial HospitalAssistant Nurse Manager at University of Rochester, Strong Memorial Hospital