Ashlee Murphy
Shortsville
Summary
Dynamic Outpatient Access Representative at the University of Rochester, adept in medical billing and insurance verification. Enhanced patient record accuracy through meticulous data entry and fostered a collaborative environment with medical staff. Recognized for exceptional customer service and problem-solving abilities, ensuring seamless patient experiences and timely access to care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Outpatient Access Representative
University of Rochester
08.2024 - Current
- Ensured smooth operation of front office, managing phone lines, greeting patients, and handling inquiries with professionalism.
- Conducted quality assurance checks on electronic health record system inputs, mitigating errors that could impact care delivery or billing processes.
- Contributed to a positive work environment through effective teamwork and collaboration with medical staff members.
- Assisted patients in understanding their financial responsibilities, providing clear explanations of billing procedures and payment options.
- Increased accuracy of patient records with meticulous data entry and verification of insurance information.
- Managed inventory of office supplies, ensuring availability of necessary materials for daily operations without interruption.
- Facilitated timely access to care by identifying available appointment slots and coordinating schedules among multiple healthcare providers.
- Improved communication between departments by accurately documenting and relaying pertinent patient information.
- Coordinated transportation arrangements for patients when necessary, collaborating with external providers to guarantee punctual arrivals at appointments.
- Promoted a welcoming atmosphere for all patients, addressing concerns or questions with empathy and understanding.
- Resolved any billing discrepancies or issues, liaising with insurance companies as needed to ensure accurate invoicing.
School Age Director
TLC Adventures in Childcare
04.2023 - 08.2024
- Managed budget allocation efficiently, ensuring all allocated resources were utilized effectively towards enhancing the overall quality of education provided at the school.
- Established clear expectations for student conduct within the school premises, fostering a respectful learning environment where every individual felt valued and supported.
- Coordinated field trips and educational outings, enriching the learning experience for students beyond the classroom setting.
- Spearheaded the development and implementation of an after-school program, resulting in increased enrolment and overall satisfaction rates among parents.
- Implemented effective behavior management strategies, leading to a significant reduction in classroom disruptions and improved student focus on tasks.
- Collaborated with teachers to develop interdisciplinary lesson plans, promoting critical thinking and problem-solving skills in students.
- Developed strong relationships with community partners to enhance resources available for both academic and extracurricular programs at the school.
- Streamlined communication with parents, ensuring they were well-informed about their child''s progress and school events.
- Managed program paperwork and child records to comply with state requirements.
- Managed budgets and resources for educational programs.
Preschool Teacher
TLC Adventures in Childcare
09.2019 - 08.2024
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assisted and supervised 18 children through entire school day.
Cashier
Bliss Sure Fine
01.2017 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Associates Degree in Education -
Finger Lakes Community College
Canandaigua, NY05-2023
High School Diploma -
Red Jacket High School
Shortsville, NY06-2019
Skills
- Prior authorization
- Medical reception
- Insurance verification
- Payment collection
- Medical billing
- Customer service
- Money handling
- Data entry
- Budget administration
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Decision-making
- Adaptability
- Work ethic and integrity
- Cash handling
- Patience and empathy
- Customer assistance
Certification
Teacher Assistant certification
Timeline
Outpatient Access Representative
University of Rochester
08.2024 - Current
School Age Director
TLC Adventures in Childcare
04.2023 - 08.2024
Preschool Teacher
TLC Adventures in Childcare
09.2019 - 08.2024
Cashier
Bliss Sure Fine
01.2017 - 08.2019
Associates Degree in Education -
Finger Lakes Community College
High School Diploma -
Red Jacket High School
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