Letitia Tolbert
Summary
Enthusiastic Sales and Account Manager with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Consultative Sales Representative
MolsonCoors
Iselin, NJ
04.2016 - Current
- Managed largest sales route in United States, increasing volume by more than 1% in first year
- Developed marketing program, resulting in implementation into company's national marketing program, leading to 4.4% increase in state sales
- Selected by senior leadership to facilitate training sessions for new sales representatives during regional-market visits
- Identified account issues, analyzed information and provided strategic solutions to improve business profitability
Supply Chain Customer Service Specialist
MolsonCoors
Iselin, NJ
09.2020 - 07.2021
- Reduced transportation cost by 5% by identifying and providing analysis on product shipments and deficiencies
- Increased high-level shipment orders for over 2M barrels, for top-ten brewery plants
- Monitored daily SAP record support for Customer Service Analyst, maximizing production output inventory by 2 weeks
- Maintained optimal inventory levels to meet operational requirements.
Education
Master Of Business Administration - Business Administration And Management
Florida Agricultural And Mechanical University
Tallahassee, FL12.2015
Bachelor Of Science - Broadcast Journalism
Florida Agricultural And Mechanical University
Tallahassee, FL12.2010
Skills
- SAP Databases & Documentation
- Budget Planning & Allocation
- Consultative Sales Strategies
- Product Management and Pricing
- Strategic Negotiations
- Account Development
- Customer Service and Support
- Product Promotions
Awards, Leadership & Certifications
Communications Chair, Molson Coors Black Employee Voices Field Chapter (2021-Present)
Basic Life Support (BLS) Certified, American Hear Association (2021)
Tableau and Salesforce Leader (2016-2019)
Timeline
Supply Chain Customer Service Specialist
MolsonCoors
09.2020 - 07.2021
Consultative Sales Representative
MolsonCoors
04.2016 - Current
Master Of Business Administration - Business Administration And Management
Florida Agricultural And Mechanical University
Bachelor Of Science - Broadcast Journalism
Florida Agricultural And Mechanical University
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