Letitia Whitfield
Willoughby,United States
Summary
Dynamic Scheduling Coordinator with a strong work ethic and problem-solving skills, adept at managing complex appointment calendars at University Hospitals of Cleveland. Proven track record in enhancing operational efficiency and reducing scheduling conflicts, while delivering exceptional customer service and maintaining meticulous attention to detail. Skilled in software tools and effective communication.
Overview
26
26
years of professional experience
Work History
Care Connections Scheduling Coordinator III
University Hospitals of Cleveland
Warrensville Heights, OH
08.2021 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Secretary
University Hospitals of Cleveland
Cleveland, OH
03.2018 - 01.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Childcare Educator
Brilliant Beginnings Preschool and Growing Center
Cleveland, OH
05.1999 - 08.2014
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
PCNA
Cleveland Clinic
Mayfield Heights, OH
11.2016 - 02.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Housekeeping Cleaner
Cleveland Clinic
Mayfield Heights, OH
05.2015 - 11.2016
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
Education
Medical Assistant - Health Information Technology
National College
Richmond, OHPhlebotomy - Health Information Technology
Lakeland Community College
Willoughby, OHSkills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Attention to detail
- Critical thinking
- Scheduling proficiency
- Effective multitasking
- Scheduling
- Skilled in software
- Telephone etiquette
- Customer service and support
Timeline
Care Connections Scheduling Coordinator III
University Hospitals of Cleveland
08.2021 - Current
Secretary
University Hospitals of Cleveland
03.2018 - 01.2020
PCNA
Cleveland Clinic
11.2016 - 02.2018
Housekeeping Cleaner
Cleveland Clinic
05.2015 - 11.2016
Childcare Educator
Brilliant Beginnings Preschool and Growing Center
05.1999 - 08.2014
Medical Assistant - Health Information Technology
National College
Phlebotomy - Health Information Technology
Lakeland Community College