Letticia Bautista Ponce
Dry Fork,VA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sales Manager
Gold & Diamond
08.2021 - Current
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Increased sales revenue by developing and implementing effective sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Managed accounts to retain existing relationships and grow share of business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Oversaw daily operations of the store, including opening/closing procedures, cash handling processes, and adherence to security protocols.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained high standards of cleanliness and organization within the store, creating a welcoming atmosphere for customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Passionate about learning and committed to continual improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
Laundry and Dry Cleaning Assistant
Martinizing Dry Cleaners
08.2019 - 08.2020
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with unloading and loading customer laundry items.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Played a vital role in upholding company reputation by resolving client complaints professionally, rectifying any errors or dissatisfaction promptly.
- Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
- Delivered exceptional customer service when interacting with clients during drop-off and pick-up times, addressing any concerns or questions professionally.
- Monitored customer laundry loads to reach proper wash cycle times.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Received and counted clothing items to provide fees and date of pick up for customers.
Education
High School Diploma -
New Systems Home School
Rockwood, TN04.2009
Skills
- Team Oversight
- Bilingual in Spanish
- Sales operation
- Price Structuring
- Customer Order Management
- Sales Tracking
- Customer Billing
- Shipping and Receiving Oversight
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Manager
Gold & Diamond
08.2021 - Current
Laundry and Dry Cleaning Assistant
Martinizing Dry Cleaners
08.2019 - 08.2020
High School Diploma -
New Systems Home School