Lettie Moore
Houston,TX
Summary
Detail-oriented professional with strong customer service skills. Experienced in order preparation and schedule coordination, contributing to seamless catering events and enhanced client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Baker
Bryan FPC
Bryan, TX
02.2024 - 04.2026
- Operated commercial baking equipment to produce high-quality baked goods efficiently.
- Ensured adherence to food safety and sanitation standards in all baking processes.
- Trained new staff on baking techniques and proper equipment usage.
- Planned and executed catering events, ensuring seamless service delivery.
- Collaborated with clients to customize menus based on dietary preferences and budgets.
Service Writer
Travel Centers of America
Baytown, TX
01.2018 - 09.2019
- Assisted customers in identifying service needs and solutions.
- Processed service orders accurately and efficiently for timely completion.
- Communicated with technicians to ensure clarity on customer requests.
- Managed service documentation and maintained organized records.
- Resolved customer inquiries and concerns promptly, ensuring satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
Front Desk Receptionist
Mainstay Suites
Port Arthur, TX
01.2013 - 02.2015
- Greeted and assisted guests, ensuring a welcoming atmosphere and addressing inquiries promptly.
- Managed reservations using property management software to streamline check-in and check-out processes.
- Coordinated with housekeeping to maintain room availability and cleanliness standards for guest satisfaction.
- Handled guest complaints effectively, resolving issues to enhance overall experience and loyalty.
- Monitored lobby area, maintaining professional appearance and providing assistance as needed during peak hours.
Education
High School Diploma -
Parkview Baptist
Lake Charles05-1997
Skills
- Schedule coordination
- Sales transactions
- Order preparation
- Cost estimates
- Customer service
- Telephone etiquette
- Cash handling
- Administrative tasks
- Filing systems
- Relationship building
- File maintenance
- Mail handling
Certification
ServSafe Certification
Timeline
Baker
Bryan FPC
02.2024 - 04.2026
Service Writer
Travel Centers of America
01.2018 - 09.2019
Front Desk Receptionist
Mainstay Suites
01.2013 - 02.2015
High School Diploma -
Parkview Baptist