Levante Joyner
Hopewell,VA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
City Point Ice Cream and Burgers
07.2023 - 04.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff of over 20.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
UPS Package Handler
UPS
05.2022 - 11.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques loading 600-1000 pieces daily.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
UPS Supervisor
UPS
11.2022 - 10.2023
- Oversaw daily operations of department containing 25 employees, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
- Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to organization''s core values, leading by example and fostering culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Freelance Engineer
Self-employeed
01.2015 - 07.2020
- Organize audio files, pitch vocals as needed, apply panning and stereo spreading appropriately, and mix audio files Master tracks to reach appropriate loudness and dynamic range per commercial standards.
- Established strong working relationships with 10-15 clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
Crew Member
Flagger Force
01.2018 - 12.2018
- Traveled state to state, setting up, flagging, and tearing down work areas for traffic control, including setting up lane and ramp closures
Room Attendant
Candlewood Suites
01.2017 - 12.2017
- Washed bedding and towels, cleaned bathrooms and kitchens, organized inventory, renovated furniture for all rooms, and stored furniture
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Bachelor of Science in Audio Production - Audio Production
Full Sail University
Winter Park, FL05.2020
Music & Worship Coursework -
Liberty University
Lynchburg, VA01.2017
Skills
- Operations Management
- Organization and prioritization
- Conflict resolution techniques
- Detail-oriented
- Great communicator
- Highly teachable
Websites
Assessments
- Social media, Familiar, 05/01/21, Knowledge of popular social media platforms, features, and functions
- Verbal communication, Proficient, 05/01/21, Speaking clearly, correctly, and concisely
Playing basketball
I love to play basketball in my free time to stay active and in shape.
Timeline
Restaurant Manager
City Point Ice Cream and Burgers
07.2023 - 04.2024
UPS Supervisor
UPS
11.2022 - 10.2023
UPS Package Handler
UPS
05.2022 - 11.2023
Crew Member
Flagger Force
01.2018 - 12.2018
Room Attendant
Candlewood Suites
01.2017 - 12.2017
Freelance Engineer
Self-employeed
01.2015 - 07.2020
Bachelor of Science in Audio Production - Audio Production
Full Sail University
Music & Worship Coursework -
Liberty University
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