LeVaughn Friar
Grand Rapids,MI
Summary
Results-oriented Sales Professional with expertise in market analysis and data interpretation. Developed actionable sales plans and performance reports that drive strategic decisions and revenue growth. Leveraged AI tools to enhance research and content development, coupled with strong skills in Microsoft 365 and Salesforce for efficient documentation and data workflows. Quick to adopt new technologies that enhance operational efficiency.
Overview
15
15
years of professional experience
Work History
Senior Territory Sales Manager
R.J. Reynolds
Grand Rapids, Michigan
02.2024 - Current
- Increased territory sales by implementing strategic market penetration techniques.
- Developed strategic sales plans to expand market presence and drive revenue growth.
- Analyzed market trends, competitive landscape, pricing strategies, customer needs and preferences to develop actionable sales plans.
- Cultivated relationships with key customers to enhance customer loyalty and drive repeat business.
- Negotiated contracts and agreements with key clients to secure long-term business relationships.
- Generated performance reports detailing revenue growth, market share gains, and customer acquisition rates to guide strategic decisions.
- Analyzed market trends to identify new business opportunities and competitive threats.
- Conducted market research and analyzed data to identify industry trends and inform sales strategies.
- Identified and resolved issues affecting sales performance in the territory.
Wait Staff Member
Olive Garden
Eau Claire, Wisconsin
02.2022 - 01.2024
- Provided exceptional customer service in a high-volume dining environment.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed transactions accurately using point-of-sale systems.
Cashier Team Lead
Cheesecake Factory Inc
Sugar Land, Texas
02.2014 - 06.2022
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Managed cash handling procedures to maintain financial integrity and security.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Developed strong working relationships with team members to foster collaboration.
Wait Staff Member
Cheesecake Factory Inc
Sugar Land, Texas
10.2013 - 06.2022
- Delivered exceptional customer service in high-volume dining environment.
- Enhanced guest experiences through attentive service.
- Maintained safety standards by implementing sanitary food handling and service protocols.
- Managed POS terminals for order input, bill splitting, and total calculation.
Auto Detailer
Mister Car Wash
Sugar Land, Texas
06.2011 - 12.2013
- Trained new employees on effective vehicle detailing techniques, ensuring high-quality service delivery.
- Coordinated training for new employees on detailing techniques and standards, fostering consistency in service quality.
- Provided excellent customer service to enhance client satisfaction at Mister Car Wash.
Education
Bachelor of Arts - Business Administration
University of Wisconsin, Eau Claire
Eau Claire, WI12-2023
Associate of Arts - Business
Houston Community College
Houston, TX06-2018
Skills
- Sales strategy
- Market penetration
- Revenue generation
- Contract negotiation
- Performance reporting
- Sales forecasting
- Market analysis
- Data analysis
- Data interpretation
- Strategic planning
- Business planning
- Customer relationship management
- Account management
- Business growth
- Team leadership
- Problem solving
- Communication skills
- Relationship building
- Product demonstration
Skills
- AI & Productivity Tools: ChatGPT, Claude, Microsoft 365 (Excel, Word, PowerPoint)
- CRM & Data: Salesforce
Timeline
Senior Territory Sales Manager
R.J. Reynolds
02.2024 - Current
Wait Staff Member
Olive Garden
02.2022 - 01.2024
Cashier Team Lead
Cheesecake Factory Inc
02.2014 - 06.2022
Wait Staff Member
Cheesecake Factory Inc
10.2013 - 06.2022
Auto Detailer
Mister Car Wash
06.2011 - 12.2013
Bachelor of Arts - Business Administration
University of Wisconsin, Eau Claire
Associate of Arts - Business
Houston Community College