Levi Atkinson
Lakeland,FL
Summary
I am currently a full-time student studying Cyber Security at Hillsborough Community College. My expected graduation date is June 2027. I excel at document preparation and case management. My attention to detail and organization are a few great things that i excel at. I am dynamic and adaptable with 15 years in the field that include legal assisting, customer service, and management. Advanced in de-escalation, strategic problem solving, and training new material for new hires are my accomplishments that I have worked hard to receive.
Overview
14
14
years of professional experience
Work History
Legal Assistant
MTM Law Firm
10.2021 - Current
- File orders and petitions for probate cases using E-filing portal.
- Draft legal documents for deeds, wills, and inventory of assests.
- Speak to potential clients and gather information for intake forms.
- Experience with Word, Clio, E-filing, Clerk of Courts, estate planning, document drafting, legal research and trust administration.
Customer Service Representative
Entergy
05.2019 - 11.2025
- Communicated and scheduled technicians to repair customer outages and work orders.
- Set up deferred payment arrangements and extensions for customers.
- Secured sensitive, private, and legally protected information.
- Experience with escalation calls, as well as training new hires.
Fraud Prevention Supervisor
Verizon - Intelogix
02.2012 - 05.2019
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Reviewed documents to find inconsistencies and evidence.
- Trained new hires and assigned them to projects based on skill ability.
- Head over the business and consumer side of verizon.
- Experience with escalations, fraudulent patterns, police reporting, and sales within Verizon.
Education
Associates in Science - Cyber Security
Hillsborough Community College
Plant City, FL05-2027
High School Diploma -
Lake Gibson High School
Lakeland, FL06-2012
Skills
- Data Analysis
- Research Efficiency
- Case Management
- Document Drafting and Filing
- Management
- Trainer
- Critical Thinking and Problem Solving
- Adaptability and Continuous Learning
- Team Leader
- Data Entry
Timeline
Legal Assistant
MTM Law Firm
10.2021 - Current
Customer Service Representative
Entergy
05.2019 - 11.2025
Fraud Prevention Supervisor
Verizon - Intelogix
02.2012 - 05.2019
Associates in Science - Cyber Security
Hillsborough Community College
High School Diploma -
Lake Gibson High School