Summary
Overview
Work History
Education
Skills
Timeline
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Levi Dolphin

Rooms Operations Manager
Chicago,IL

Summary

Dynamic Rooms Operations Manager with a seven-year proven track record at Renaissance Chicago Downtown, excelling in revenue generation and guest satisfaction. Achieved a 20% increase in associate engagement while managing $150K in monthly expenses. Expert in staff scheduling and operational efficiency, driving significant revenue growth through innovative strategies.

Overview

7
7
years of professional experience

Work History

Rooms Operations Manager

Renaissance Chicago Downtown
Chicago, IL
08.2022 - Current
  • Boosted associate engagement by 20% annually using updated communication strategies and cross-training.
  • Managed monthly operating expenses of $150K to maximize the department's financial performance.
  • Developed a destination package generating $20K per week in additional revenue.
  • Expanded weekly revenue by $7,000 by adding bottled water to guest rooms.
  • Sustained hotel occupancy at 88% throughout 2023.
  • Led the team to success in Q3 2022.
  • Procured necessary operating supplies for Front Office operations.
  • Adapted to various operating systems and applications seamlessly.
  • Monitored and trained Voyagers while demonstrating problem-solving skills and adaptability.

Assistant Rooms Operations Manager

Renaissance Chicago Downtown
Chicago, IL
08.2021 - 08.2022
  • Scheduled staff of 30 based on guest room occupancy to optimize operations.
  • Managed the execution of all operations, including Front Office, Housekeeping, Engineering, and Security.
  • Consistently improved guest satisfaction while maximizing financial performance.
  • Achieved 3% year-over-year growth in ambassador engagement and satisfaction.
  • Communicated goals and hotel updates during monthly meetings.
  • Adapted to guest needs throughout COVID by incorporating microwaves into premium rooms to enhance the guest experience.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

Reception Ambassador

Renaissance Chicago Downtown
Chicago, IL
09.2018 - 08.2021
  • Achieved Top Performer status in paid room upgrades for six consecutive months.
  • Surpassed performance goal with an average check-in score of 83.7% against 78.3% target.
  • Assisted guests with inquiries, providing information about hotel amenities.
  • Developed training programs for new reception ambassadors as a certified trainer.
  • Promoted safety for guests and coworkers as an active member of the safety committee.

Education

Bachelor's in Business Administration - Marketing, Graphic Design

Wartburg College
Waverly, IA

Skills

  • Revenue generation and cost management
  • Staff scheduling and operational efficiency
  • Guest satisfaction and occupancy management
  • SEO
  • Microsoft Office Suite
  • Graphic design
  • Canva
  • FSPMS

Timeline

Rooms Operations Manager

Renaissance Chicago Downtown
08.2022 - Current

Assistant Rooms Operations Manager

Renaissance Chicago Downtown
08.2021 - 08.2022

Reception Ambassador

Renaissance Chicago Downtown
09.2018 - 08.2021

Bachelor's in Business Administration - Marketing, Graphic Design

Wartburg College

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Levi DolphinRooms Operations Manager