Levi Herring
Lake City,FL
Summary
Knowledgeable and dedicated customer service professional with extensive background in the Client Experience industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Client Experience Specialist
Trajector Medical
09.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing personalized solutions.
- Collaborated with cross-functional teams to ensure seamless client experience throughout all touchpoints.
- Implemented effective communication strategies to keep clients informed during service delivery processes.
Licensed Real Estate Agent
eXp Realty
04.2023 - Current
- Negotiated favorable contract terms for clients by leveraging market knowledge and strong interpersonal skills.
- Increased client satisfaction by providing exceptional customer service and maintaining strong communication throughout the buying or selling process.
Client Recovery Specialist
Trajector Medical
08.2022 - 04.2023
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
Server/Host/Certified Trainer
Olive Garden
02.2020 - 02.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Education
BBA - Marketing
University of North Florida
Jacksonville, FL12.2024
Associate of Arts - General Studies
Florida Gateway College
Lake City, FL05.2022
High School Diploma -
Columbia High School
Lake City, FL05.2022
Skills
- Communication
- Critical Thinking
- Problem Solving
- Team Collaboration
- Interpersonal Skills
- Time Management
- Customer Service
- Product Knowledge
- CRM Software Expertise
Accomplishments
- Contacts at Risk Marketing Campaign: This is a project in which I am currently running for my company. I am working with our Marketing team to help establish a form of communication that will help prevent our clients from falling off of our "perfect path". I expect this project to excell extensively.
Timeline
Client Experience Specialist
Trajector Medical
09.2023 - Current
Licensed Real Estate Agent
eXp Realty
04.2023 - Current
Client Recovery Specialist
Trajector Medical
08.2022 - 04.2023
Server/Host/Certified Trainer
Olive Garden
02.2020 - 02.2023
BBA - Marketing
University of North Florida
Associate of Arts - General Studies
Florida Gateway College
High School Diploma -
Columbia High School