Levi Holstegge
Fountain,FL
Summary
Currently a Mental Health Technician who utilizes a flexible, caring, and enthusiastic attitude while working with patients. Experience working with patients on the adolescent unit whose ages range from four to seventeen. Excellent track record of maintaining a safe and happy environment through the use of de-escalation techniques, mindfulness strategies, and positive psychology.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Level II Mental Health Technician
Emerald Coast Behavioral Hospital
Panama City, FL
01.2020 - Current
- Managing up to 26 patients individually, depending on which unit.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
Manager/Server
TGI Fridays
Panama City Beach, FL
04.2011 - 10.2019
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Managed up to 30 individuals (kitchen staff, servers, host) during each shift.
Education
No Degree - Psychology
Gulf Coast State College
Panama City, FLSkills
- Crisis Management
- Developmental Disability Rehabilitation
- Attention to Detail
- Problem Solving
- Verbal and Written Communication
- Adaptability and Flexibility
- Interpersonal Skills Development
- Critical Thinking
- Mental Illness Treatment
- Interdisciplinary Collaboration
- Behavior Observation
- Rapport Building
- Decision Making
- HIPAA Requirements
- Encouragement and Motivation
- Relationship building and management
- Organizational abilities
Affiliations
Life Scout within Boy Scouts of America.
Certification
- CPI Blue
- Crisis Intervention
- BLS
- CPR
- AED
- Phlobotomoy
Timeline
Level II Mental Health Technician
Emerald Coast Behavioral Hospital
01.2020 - Current
Manager/Server
TGI Fridays
04.2011 - 10.2019
No Degree - Psychology
Gulf Coast State College