Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

LEVI MASSEY

Birmingham,AL

Summary

Detail-oriented aviation operations professional with experience in customer support, operational coordination, and high-volume environments. Proven ability to resolve issues quickly, maintain accurate records, and collaborate across teams to deliver a seamless customer experience.

Overview

9
9
years of professional experience

Work History

Operations Specialist II

Birmingham Airport Authority
Birmingham, AL
06.2024 - Current
  • Conduct inspections ensuring safe, efficient operations (Part 139)
  • Maintain logs and compliance documentation (Veoci)
  • Coordinate with TSA, airlines, and maintenance to resolve issues
  • Provide customer support and resolve passenger concerns
  • Respond to incidents and escalations with timely communication

Communications Assistant

Auburn University – Enrollment Operations
Auburn, AL
08.2023 - 05.2024
  • Managed large database of customer records with accuracy
  • Coordinated communications and logistics
  • Trained new team members to improve workflow
  • Handled sensitive information with attention to detail

Airside Maintenance Intern

Hartsfield-Jackson Intl Airport
Atlanta, GA
06.2023 - 08.2023
  • Assisted SOP development and operational improvements
  • Supported cross-functional airfield operations
  • Maintained safety compliance through inspections
  • Provided customer-facing support

Assistant Project Manager

J&J’s Place at the Springs
Coffee Springs, AL
01.2017 - 01.2022
  • Managed operations, scheduling, and maintenance
  • Assisted guests and resolved service issues

Education

Bachelor's - Aviation Management

Auburn University

MBA - undefined

Troy University
01-2027

Skills

  • Operational efficiency
  • Planning and coordination
  • Cross-functional communication
  • Project management

Affiliations

  • AAAE (2022–2024)
  • Aviation Mgmt & Business Org (2023–2024)

Timeline

Operations Specialist II

Birmingham Airport Authority
06.2024 - Current

Communications Assistant

Auburn University – Enrollment Operations
08.2023 - 05.2024

Airside Maintenance Intern

Hartsfield-Jackson Intl Airport
06.2023 - 08.2023

Assistant Project Manager

J&J’s Place at the Springs
01.2017 - 01.2022

MBA - undefined

Troy University

Bachelor's - Aviation Management

Auburn University