Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
References
Timeline
Generic

Levi Miller

West Lafayette,IN

Summary

Customer service and team management professional dedicated to maximizing team efficiency and delivering exceptional customer satisfaction. Proven track record of training new employees on work standards and cultivating productive communication. Seeking opportunities to apply expertise in a dynamic and customer-centric environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Lead

Panera Bread
Portage, MI
04.2022 - 08.2024
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Ensured compliance with company standards and procedures throughout the team.
  • Cleaned kitchen areas, equipment and utensils.
  • Utilized point-of-sale systems for taking orders from customers.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Wedding Stylist

Self-employeed
Portage, MI
06.2024 - 06.2024
  • Designed and executed makeup and hairstyles for the bride.
  • Organized appointments
  • Negotiated Pricing

Server

StoryPoint Senior Living
Portage, MI
06.2021 - 04.2022
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Education

High School Diploma -

Portage Northern High School
Portage, MI
05-2024

Certificate of Completion - Cosmetology

Kalamazoo Valley Community College
Kalamazoo, MI
04-2024

Some College (No Degree) - Pre-Communications, Spanish

Purdue University
West Lafayette, IN

Skills

  • Complaint resolution
  • Cash Handling
  • People Management
  • Customer Service
  • Leadership
  • Hair styling
  • Scheduling/Booking

Affiliations

Violist - Participated and lead the PNHS Honors Quartet. Lead the group through rehearsals, and integrated individual practice times for success. Received a perfect score at MSBOA State Solo and Ensemble.

Cosmetologist - Completed 2 years of cosmetology school at Kalamazoo Valley Community College while enrolled in High School. Gave valuable customer service and offered opportunities to network myself.

Accomplishments

  • Outstanding Achievement Award - Recognizes student excellence and top performance in their field of study. Awarded May 2024 by Kalamazoo Regional Education Service Agency.

Languages

Spanish
Professional

Certification

Seal of Biliteracy (Spanish) - Given by the state of Michigan in recognition of attained proficiency in Spanish and English.

References

References available upon request.

Timeline

Wedding Stylist

Self-employeed
06.2024 - 06.2024

Team Lead

Panera Bread
04.2022 - 08.2024

Server

StoryPoint Senior Living
06.2021 - 04.2022

High School Diploma -

Portage Northern High School

Certificate of Completion - Cosmetology

Kalamazoo Valley Community College

Some College (No Degree) - Pre-Communications, Spanish

Purdue University

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Levi Miller