Michael (Levi) Rosol
Waukee,IA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
Work History
Account Resolution Specialist
Wells Fargo
Clive, IA
01.2023 - 03.2024
- Reviewed accounts with aging balances and contacted customers to review options.
- Set up plans to handle payments, payment plans and defaults on balances.
- Completed documentation for actions and customer interactions.
- Evaluated each customer's situation with fresh eye in order to develop most effective solution.
- Negotiated dispute resolution and communicated resolution status to customers.
- Informed customers about issue resolution processes and progress and negotiated resolution of disputes.
Ready-Mix Driver
Concrete Supply
Grimes, IA
08.2020 - 08.2022
- Developed and strengthened client relationships to support company service and business objectives.
- Completed inspections before and after trips to uncover and note deficiencies.
- Maintained accurate and thorough documentation of all jobs.
- Kept paperwork in order, including getting all delivery tickets signed and returned to company.
- Learned and fully complied with operational and driving regulations to protect company from avoidable liabilities.
Technical Specialist
Apple, Inc.
West Des Moines, IA
10.2019 - 01.2020
- Educated customers on product features and technical details to highlight benefits.
- Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
- Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.
- Write, completed and filed documentation to finalize sales.
- Stayed up to date on all company products and services to support sales objectives.
- Met with customers to discuss needs and offered relevant options from company line.
Education
High School Diploma -
Waukee High School
Waukee, Iowa05-2018
Skills
- Organizational skills
- Conflict resolution
- Critical thinking
- Internal communications
- Issue resolution/troubleshooting
- Microsoft Office Application Skills
- Windows OS experience
- Computer operation / troubleshooting skills
- Consolidating customer issues into effective solutions
Timeline
Account Resolution Specialist
Wells Fargo
01.2023 - 03.2024
Ready-Mix Driver
Concrete Supply
08.2020 - 08.2022
Technical Specialist
Apple, Inc.
10.2019 - 01.2020
High School Diploma -
Waukee High School