Levi Stump
Killeen,TX
Summary
Dynamic IT professional with proven expertise in IT troubleshooting and problem-solving skills, honed across roles from the US Army National Guard to Walmart. Excelled in reducing network downtime and enhancing system performance, demonstrating a blend of technical acumen and end-user support. Skilled in information security and team collaboration, consistently delivering quality service and operational excellence.
Quick Adapter and easy to learn on the Job Training.
Overview
8
8
years of professional experience
Work History
Information Technology Specialist
US Army National Guard
12.2018 - Current
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Analyzed network traffic and performance metrics to optimize system performance.
Produce Associate
Walmart
05.2019 - 02.2020
- Stocked fruits and vegetables and removed old or poor quality products.
- Assisted in the training of new produce associates, sharing knowledge and best practices for job success.
- Checked for outdated and overripe grocery items and removed from inventory.
- Kept tidy and organized area to comply with cleanliness standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Crew Member
McDonald's
05.2017 - 11.2017
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
Education
High School Diploma - None
E-Institute
Surprise, AZ07.2018
Skills
- IT Troubleshooting
- Problem-solving skills
- Information Security
- End-user support
Timeline
Produce Associate
Walmart
05.2019 - 02.2020
Information Technology Specialist
US Army National Guard
12.2018 - Current
Crew Member
McDonald's
05.2017 - 11.2017
High School Diploma - None
E-Institute
Similar Profiles
Isaiah MillerIsaiah Miller
Supply Specialist at U.S. ARMY NATIONAL GUARD, Teaneck National Guard ArmorySupply Specialist at U.S. ARMY NATIONAL GUARD, Teaneck National Guard Armory
Amelie ZuzoloAmelie Zuzolo
Honor Guard at Army National Guard Honor GuardHonor Guard at Army National Guard Honor Guard
Cole HeffnerCole Heffner
Intelligence Analyst at U.S. Army, Army National Guard, 28 IDIntelligence Analyst at U.S. Army, Army National Guard, 28 ID
Christopher GonzalesChristopher Gonzales
Financial Management Specialist at US Army/ Texas Army National GuardFinancial Management Specialist at US Army/ Texas Army National Guard
Zachary FloydZachary Floyd
Human Resources Specialist at US ArmyHuman Resources Specialist at US Army