Levin Williams
Cramerton,NC
Summary
Upbeat, customer-focused Sales Associate with 3 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
14
14
years of professional experience
Work History
Sales Associate and Lead Bicycle Technician
Charlotte Cycles
Charlotte, NC
02.2023 - Current
- Developed strong relationships with customers to enhance loyalty and repeat business.
- Assisted in inventory management to ensure optimal stock levels and product availability.
- Trained new staff on customer service protocols and sales techniques for improved performance.
- Streamlined checkout processes to enhance customer satisfaction and reduce wait times.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Implemented promotional strategies that increased foot traffic and boosted monthly sales figures.
- Mentored junior associates, fostering a collaborative work environment focused on achieving sales targets.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Floor, Customer Service, Bike Tech, Shipping
REIFax
Charlotte, NC
05.2020 - 12.2023
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers upon entering store and provided assistance in locating desired items.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Performed inventory counts on a regular basis to ensure accurate stock levels.
- Fulfilling RSPU and bopus orders (shipping/Receiving)
- Worked a lot with computers and very familiar with POS, RSP, and CSA
- I also worked here as a bicycle mechanic and service adviser - fixing bike and when the person would come in to check in there bike, I was the one that did the diagnostics and figured out what exactly was wrong with the bike and what it needed.
- Worked customer service. Checking customers out using POS, doing returns, product search, online orders, creating customer files, and talking with customers
Chef
Sweet Melissa Vegetarian Cafe
Laramie, WY
02.2012 - 04.2020
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Trained new chefs on proper cooking techniques and menu items.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Stored foods correctly using correct storage containers and labelling systems.
- Planned menus, ordered supplies and managed kitchen staff.
- Supervised team members during meal service to ensure accuracy of orders.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared high-quality dishes according to established recipes.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associate of Science - Welding Technology
Central Piedmont Community College
Charlotte, NC07.2023
Skills
- Loss Prevention
- Retail Merchandising Expertise
- Product Promotion
- Product Processing
- Shipment Receiving
- Customer Service
- Shrinkage Control
- Cash Handling
- Shipment Processing
- POS System Operation
- Sales Expertise
- Product Knowledge
- Inventory Management
- Customer Assistance
- Documentation and Reporting
- Inventory and Stocking
- Friendly and Helpful
- Flexible Hours
- Excellent Written and Verbal Communication
- Attention to Detail
- Damaged Goods Returns
- Reliable and Responsible
- Positive Customer Engagement
- Decision-Making
- Ability to Lift 40 Pounds
- POS Software
- Information Analysis
Resume Sections
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Timeline
Sales Associate and Lead Bicycle Technician
Charlotte Cycles
02.2023 - Current
Sales Floor, Customer Service, Bike Tech, Shipping
REIFax
05.2020 - 12.2023
Chef
Sweet Melissa Vegetarian Cafe
02.2012 - 04.2020
Associate of Science - Welding Technology
Central Piedmont Community College