Summary
Overview
Work History
Education
Skills
Timeline
Levi Smith

Levi Smith

Rancho Cucamonga,CA

Summary

Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

8
8
years of professional experience

Work History

Operations Manager

Dick Sporting Goods
08.2021 - Current
  • Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
  • Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
  • Contributed to leadership team for implementing company policies and procedures.
  • Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Key Holder Leader

Dicks Sporing Goods
08.2018 - 08.2021
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.

Electrical Apprentice

Ramco Electric
01.2016 - 08.2018
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Understood and used proper tools and equipment to install and maintain electrical systems.
  • Followed all safety procedures and guidelines to promote safety while working on electrical systems.

Education

Bachelor of Science - Business Management

California State University - East Bay, Hayward, CA
05.2024

Skills

  • Business Planning
  • Customer Service
  • Inventory Management
  • Business Development
  • P&L Management
  • Customer Relationship Management (CRM)
  • Work Force Management (WFM)
  • Employee Development
  • Staff Hiring
  • Relationship Building

Timeline

Operations Manager - Dick Sporting Goods
08.2021 - Current
Key Holder Leader - Dicks Sporing Goods
08.2018 - 08.2021
Electrical Apprentice - Ramco Electric
01.2016 - 08.2018
California State University - East Bay - Bachelor of Science, Business Management

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Levi Smith