Lewis Flowers
Chicago,IL
Summary
Results-driven sales professional with over 10 years in high-volume environments specializing in face-to-face sales and customer service. Expertise in identifying customer needs, presenting solutions, and building strong relationships. Skilled in product education, troubleshooting, and lead generation, applying a consultative approach to deliver tailored solutions.
Overview
1
1
year of post-secondary education
26
26
years of professional experience
Work History
Sales Representative
On Site Marketing
Chicago, IL
03.2019 - 02.2026
- Generated new business through high-volume, face-to-face consultative selling in retail, airport, and event environments.
- Prospected for customers, assessed needs, explained product and promotional options, handled objections, and completed enrollments accurately.
- Engaged customers in discussions to understand needs and preferences, tailoring product recommendations accordingly.
- Educated customers on pricing, promotions, service terms, and enrollment requirements while maintaining a customer-first approach.
- Demonstrated product features to increase customer understanding and drive informed purchasing decisions.
- Built repeat business through professional follow-up, relationship management, and responsive customer service.
- Tracked sales activity to monitor performance, identify market trends, and adjust selling techniques to improve conversion rates.
- Processed sales transactions accurately and efficiently.
Sales Associate — Kitchen & Bath Design
The Home Depot
Chicago, IL
05.2015 - 05.2019
- Consulted with customers to understand project goals, budgets, product needs, and timelines and recommended solutions.
- Consulted with customers to understand project goals, budgets, product needs, and timelines and recommend appropriate solutions.
- Addressed customer inquiries, followed up, resolved issues, and facilitated post-installation communication to enhance customer relationships.
- Documented project details accurately and coordinated with internal teams to ensure positive customer outcomes.
- Maintained accurate project documentation and coordinated with internal teams to improve customer outcomes.
- Organized and created visually appealing merchandise displays on the sales floor to attract customer interest.
- Processed customer payments accurately at point of sale. accurately at point of sale. at the point of sale with precision.
Gate Agent
American Airlines / Eagle
Chicago, IL
09.2010 - 01.2013
- Delivered high-volume customer service in a time-sensitive environment, managing seating, boarding, itinerary changes, and flight status inquiries.
- Facilitated clear communication with customers and internal teams, resolving problems and minimizing wait times to ensure smooth operational flow.
- Welcomed passengers at check-in and provided assistance with check-in procedures.
- Handled passenger inquiries and resolved issues effectively.
- Communicated clearly with customers and internal teams to resolve problems, reduce wait times, and maintain operational flow.
- Addressed passenger inquiries and effectively resolved issues, thereby enhancing overall customer satisfaction.
Medical Records / Intake Coordinator
Human Services — Chicago Department of Public Health
Chicago, IL
10.1999 - 10.2001
- Coordinated customer-facing intake and referral workflows while maintaining accuracy, privacy, and service standards.
- Supported digital records, data retrieval, documentation, and cross-functional communication.
- Handled sensitive customer information professionally while following established procedures and compliance requirements.
- Coordinated client intake processes for various health services and programs.
- Collaborated with healthcare providers to streamline referral systems and communication.
- Managed client databases using electronic health record systems for accurate data entry.
Education
General Studies
Olive-Harvey College
Chicago, IL 02.2013 - 06.2014
Paul Robeson High School
Chicago, ILSkills
- Consultative Selling
- Closing Sales
- Objection Handling
- Needs assessment
- Product demonstrations
- Lead Generation
- Cross-Selling & Up-Selling
- Customer Retention
- Customer follow-up
- Digital systems
- Team Collaboration
- Residential Sales
Personal Information
- Title: XFINITY SALES PROFESSIONAL
- Availability: Full-time retail availability, including evenings, weekends and holidays.
Timeline
Sales Representative
On Site Marketing
03.2019 - 02.2026
Sales Associate — Kitchen & Bath Design
The Home Depot
05.2015 - 05.2019
General Studies
Olive-Harvey College
02.2013 - 06.2014
Gate Agent
American Airlines / Eagle
09.2010 - 01.2013
Medical Records / Intake Coordinator
Human Services — Chicago Department of Public Health
10.1999 - 10.2001
Paul Robeson High School