Lewis Flynn

Work History

Harborside Healthcare

Oakland, CA

09.2019 - Current

Successfully made the department profitable for the first time, achieving over 20% sales growth.
Successfully established two new Delivery hubs.
Coached delivery teams to take accountability for delivery, risk and issue management.
Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
Designed budgets for delivery departments and planned financial outlines.
Tracked service metrics, managing budgets and troubleshooting technical issues.
Translated business objectives to align technology and business strategy.
Led, coached, and communicated with department staff to exceed expectations.
Managed inventory needs and compliance, working closely with the Inventory Department.
Collaborated with the marketing team to identify sales strategies and consulted with software providers to optimize sales processes.
Created and implemented SOPs and partnered with HR to enhance operational efficiency and state compliance.
Led the implementation of a cashless ecommerce payment solution for 14 stores. Increasing ADS by 3%

Telegraph Health Center

Oakland, CA

12.2017 - 01.2019

Resolved operational, manufacturing and maintenance problems to minimize production delays.
Established work schedules, assignments and production sequences to meet production goals.
Monitored production execution with established priorities to achieve optimal results.
Compiled manufacturing records and predetermined parameters to design controls and eliminate waste.
Devised safety production and sanitation guidelines to improve overall operations.
Monitored, evaluated and reviewed daily employee performance data and production targets for high-volume processing work.

Pet Supplies Plus

Boone, NC

10.2011 - 12.2017

Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Built and maintained loyal, long-term customer relationships through effective account management.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Designed sales and service strategies to improve revenue and retention. Increased sales by 5% YOY.