Lewis Gary
Alabaster,AL
Summary
Adept at IT troubleshooting and fostering team cohesion, I significantly enhanced network security and efficiency during my tenure with the US Army. Leveraging expertise in information security and problem-solving, I improved mission success rates and boosted user productivity. My approach combines meticulous attention to detail with exceptional end-user support, driving operational excellence and elevating team performance.
Overview
6
6
years of professional experience
Work History
Information Technology Specialist
US Army
07.2024 - Current
- Set up network profiles, security permissions and file sharing systems.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Used ticketing systems to manage and process support actions and requests.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Trained end-users on new software applications, increasing productivity across departments.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Designed and evaluated WAN and LAN connectivity technologies.
- Performed network security design and integration duties.
Platoon Leader
US Army
01.2024 - Current
- Increased mission success rate by conducting thorough risk assessments and contingency planning.
- Promoted a culture of professionalism, accountability, and respect among platoon members by setting high standards for behavior and performance.
- Implemented new tactics or strategies based upon lessons learned from previous engagements resulting in improved combat effectiveness.
- Optimized performance tracking systems to monitor individual soldier improvement over time.
- Boosted morale and camaraderie within the platoon by organizing team-building events and activities.
Car Detailer
Avis Budget Group
01.2020 - 07.2024
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Provided exceptional customer service and addressed customer inquiries.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
- Provided exceptional customer service by addressing specific concerns or requests during the detailing process.
Cashier
Crazy Cazboys
06.2019 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Education
No Degree - Early College
The University of Alabama
Tuscaloosa, ALNo Degree - IT Network Security
US Army
03-2025
High School Diploma -
Montgomery Catholic Prepatory School
Montgomery, AL05-2024
Skills
- IT troubleshooting / Problem-solving skills
- Information security / IT risk management
- End user support / Account updating / Call center operations
- Network administration / System administration
- Software updates
- Hardware installations
- Document management / IT asset management
- IT service management
- Network diagnostics
- Technical troubleshooting
- Network configuration / Device configuration
- Microsoft outlook / Windows 10
Clearances
- Secret Security Clearance
Languages
Spanish
Limited Working
Timeline
Information Technology Specialist
US Army
07.2024 - Current
Platoon Leader
US Army
01.2024 - Current
Car Detailer
Avis Budget Group
01.2020 - 07.2024
Cashier
Crazy Cazboys
06.2019 - 08.2021
No Degree - Early College
The University of Alabama
No Degree - IT Network Security
US Army
High School Diploma -
Montgomery Catholic Prepatory School
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