Lewis Gray

Delivered rush merchandise on tight schedules to meet customer targets.

• Handled merchandise in accordance with product handling standards.
• Maintained accurate records of deliveries, pickups, and related activities.
• Transported and safely delivered items to prevent damage or loss.
• Utilized GPS and maps for efficient route planning.

• Manage operations of 60 Vehicle Taxi fleet on demand line at RSW
• Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Prepared staff work schedules and assigned team members to specific duties.
• Recruited, trained and empowered employees to achieve key performance indicators.
• Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.

• Jack of all trades (Maintain and improve Facility, Computers, Servers, PBX phone system, VOIP Phone system, Software implementation, Credit Card machines, Automotive repair, Mobility equipment and anything else that broke or needed to be improved
• Oversaw the achievement of all technical, financial, and scheduling goals.
• Provided guidance to team members on how to overcome obstacles during the course of a project.
• Implemented project improvement strategies based on evaluation and feedback.
• Established best practices for managing complex projects successfully.

• Dispatched to Taxi, Airport and Medical transport drivers Before UBER Existed
• Recorded and maintained files or records of customer requests, work or services performed.
• Alerted personnel of road and weather hazards to minimize accidents and delays.
• Provided timely updates to customers regarding their orders or requests.
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
• Verified driver credentials prior to assigning them a route or task.

• Designed Technician Dispatch System Using MS Access, Excel and an Alpha Pager system
• Created preventative maintenance program for roll down shutters and sold to High Rises
• Delegated work to staff, setting priorities and goals.
• Coordinated with other departments within the organization to ensure seamless delivery of services.
• Coordinated with the warranty department to process claims and provide customer support.

• Company Overview: Family Business
• Family Business

• Company Overview: Family Business
• Family Business