Lewis Maldonado
Winter Springs,FL
Summary
Diligent worker with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Intouchcx
12.2024 - 12.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume calls, consistently meeting performance targets and service level agreements.
- Streamlined complaint resolution processes, reducing response times and improving customer retention.
Install Support/Fraud Servicing
Teleperformance USA
03.2020 - 12.2023
- Supported employees with advanced troubleshooting on helpdesk tickets.
- Kept customers informed of issue resolution progress and provided ongoing updated estimated times of resolution
- Assisted in technical support process refinement to improve customer service and support.
- Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
- Serviced Bank of America wealth management clients with high limit accounts
- Protected accounts from perceived threats such as fraud or scams and provided resolution from any compromise/fraud
CUSTOMER SERVICE REP
Iselect Health
05.2016 - 05.2018
- Inbound customer service and quality control.
- Data research on potential sales.
- Follow up with clients to ensure satisfaction.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Met or exceeded revenue objectives by promoting to customers during service, account and sales follow-up calls.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
CO-OWNER/ MANAGER
Biotech Marketing Group
09.2013 - 01.2015
- Managed client base and data entry through online portal across different operating systems including windows and mac osx.
- Kept spreadsheets of adjudicated and adjudicated accounts.
- Managed payroll and expenses of business.
- Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
LICENSED MORTGAGE BROKER
Self Employed
04.2005 - 11.2009
- Worked with processors and banks to get loans approved.
- Made sure loans matched compliance standards according to regulated requirements.
- Originated and submitted loans for bank approval and closings.
CUSTOMER SERVICE REP
Global response corporation
02.2001 - 05.2005
- Handle several overflow accounts of various companies.
- Data entry on paid and unpaid orders.
- Inbound call service for several different clients.
Education
High School Diploma -
Marjory Stoneman Douglas High School
Parkland, FLAssociate of Arts(A.A) - Journalism
BROWARD COLLEGE
Coconut Creek, FL01.1998
Skills
- Managed client base and data entry through online portal across different operating systems including Windows and Mac OSX
- Kept spreadsheets of adjudicated and adjudicated accounts
- Managed payroll and expenses of business
- Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success
Timeline
Customer Service Representative
Intouchcx
12.2024 - 12.2025
Install Support/Fraud Servicing
Teleperformance USA
03.2020 - 12.2023
CUSTOMER SERVICE REP
Iselect Health
05.2016 - 05.2018
CO-OWNER/ MANAGER
Biotech Marketing Group
09.2013 - 01.2015
LICENSED MORTGAGE BROKER
Self Employed
04.2005 - 11.2009
CUSTOMER SERVICE REP
Global response corporation
02.2001 - 05.2005
Associate of Arts(A.A) - Journalism
BROWARD COLLEGE
High School Diploma -
Marjory Stoneman Douglas High School