Lewis Shannon Benfield
Banner Elk,NC
Summary
Dedicated 911 Dispatcher offering 19 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Supervision and Telecommunications protocols.
Overview
23
23
years of professional experience
Work History
911 Telecommunicator
Beech Mountain Police Department
07.2005 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
911 Telecommunicator
Avery County Communications
10.2004 - 09.2005
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Reduced risks and emergency response issues by observing public safety field units.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Security Guard
Sugar Top Resort
03.2001 - 11.2004
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
Education
No Degree - Accounting And Business Management
Mayland Community College
Spruce Pine, NCHigh School Diploma -
Avery County High School
Newland, NC06.1996
Skills
- Information Intake
- Emergency Medical Dispatching
- Emergency Police Dispatching
- Emergency Fire Dispatching
- CPR Certified
- AED Certified
- Assistant Terminal Agency Contact
- Computer-Aided Dispatching (CAD)
- Prioritizing Effectively
- Teamwork and Collaboration
- Customer Experience
- Map Reading
- Conflict Resolution
Timeline
911 Telecommunicator
Beech Mountain Police Department
07.2005 - Current
911 Telecommunicator
Avery County Communications
10.2004 - 09.2005
Security Guard
Sugar Top Resort
03.2001 - 11.2004
No Degree - Accounting And Business Management
Mayland Community College
High School Diploma -
Avery County High School
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