LeWONDA MAIDEN
Dallas,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Available to work full-time, part-time nights and/ or weekends.
- Experienced Accounting Skills
- Years of valuable service provided.
- Management- exceeding sales of over 1 million.
- Regional Trainer for a Large Corporation with over 500 plus employees
- 911 Emergency Dispatch- Handled a high-volume of calls daily.
- Data Entry 70wpm, Transcriptionist
Overview
33
33
years of professional experience
1
1
Certificate
Work History
Administration /Accounting Clerk
City Of Irving- Police Department
11.2016 - Current
- Research daily variances for bank deposits.
- Track expenses and inventory purchases. Processing AP & AR Invoices.
- Scheduled and completed travel/ training expenses and reimbursements for police and management staff
- Streamlined financial document processing by 85%. Making it easier for lead personnel to accurately determine profit by division.
- Interaction with vendors, contractors and professional services personnel.
- Answer multi-line phone system.
- issues access cards to authorized personnel to maintain security access points.
- Generated comprehensive reports for management, covering key financial metrics.
Dispatcher I
City Of Irving- Police Department
08.2012 - 10.2016
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Utilized telephone and radio equipment receiving requests and reports via police officers, medical dispatch and firefighting crews.
- Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status.
- Calls processed on weekly averaged 300 to 400.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Prepared accurate and thorough burglary and theft reports.
Adult Detention Officer
Irving Police Department
02.2007 - 08.2012
- Trained in Defensive Tactics to utilize necessary restraint for combative prisoners
- Assisted in intake and release of inmates.
- Prepared reports to document incidents and violations.
- Supervised and controlled behavior of 60 to 120 inmates on any given day.
- Regularly conducted security cell checks.
- Streamlined processing inmate photographs and fingerprints, as well as booking procedures; which lead booking in more than 100 inmates in a 12 hour shift
- Made rounds at specified intervals and conducted head counts and roll calls.
Warehouse Manager/Transcriptionist Clerk
Hutchins State Jail
03.2000 - 02.2007
- Sales exceeding 1 million within my first year of acquiring position.
- Managed and trained personnel and inmates of ten or more daily.
- Investigated and resolved variances in inventory counts on monthly basis.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Strategized, introduced and updated purchasing procedures and objectives to adapt to shifting customer demand.
- Transcribed sensitive documents with complete confidentiality
- Reviewed and edited transcribed reports.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Regional Training Specialist/Shift Manager/Copy Center Associate
FedEx/Kinko’s
04.1991 - 05.1998
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Completed complex customer orders accurately and within quoted time limit.
Education
Bachelor of Science - Criminal Justice Administration, Human Services
University of Phoenix
Remote Online Studies01.2014
Associate of Arts - Criminal Justice
University of Phoenix
Online Studies03.2010
Skills
- Invoicing and Billing
- Bookkeeping Principles
- Administrative Support
- Microsoft Excel
- Transcription
- Powerpoint Presentations
- Scheduling Meetings, Training & Travel
- Administrative Support
- Prepare Correspondence
- Data Entry
- Records Management
Certification
- TCOLE License Current
- TCIC/NCIC Certification Current
- TLETS Certification Current
Timeline
Administration /Accounting Clerk
City Of Irving- Police Department
11.2016 - Current
Dispatcher I
City Of Irving- Police Department
08.2012 - 10.2016
Adult Detention Officer
Irving Police Department
02.2007 - 08.2012
Warehouse Manager/Transcriptionist Clerk
Hutchins State Jail
03.2000 - 02.2007
Regional Training Specialist/Shift Manager/Copy Center Associate
FedEx/Kinko’s
04.1991 - 05.1998
Bachelor of Science - Criminal Justice Administration, Human Services
University of Phoenix
Associate of Arts - Criminal Justice
University of Phoenix
- TCOLE License Current
- TCIC/NCIC Certification Current
- TLETS Certification Current
Languages
Spanish
Limited Working
Volunteer
Description
* Meals on Wheels Program -2019
* Irving Blue Christmas -2015
* Church event volunteer for nursing home events- 2012
* Volunteer - Habitat for Humanity -Rehab Store- 2012
Volunteer
Description
* Meals on Wheels Program -2019
* Irving Blue Christmas -2015
* Church event volunteer for nursing home events- 2012
* Volunteer - Habitat for Humanity -Rehab Store- 2012
Volunteer
Description
* Police Law Enforcement & Civilian Peer Support Team Member
2017 to Current
* Meals on Wheels Program -2019
* Irving Blue Christmas -2015
* Church event volunteer for nursing home events- 2012
* Volunteer - Habitat for Humanity -Rehab Store- 2012
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